Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the re-letting of council homes and assist various housing teams.
- Company: Join North Kesteven District Council, a vital service provider in your community.
- Benefits: Competitive salary, career progression, and professional qualifications.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: 4 GCSEs including Maths and English, and familiarity with Microsoft Office.
- Other info: Dynamic role with opportunities for growth and a supportive team environment.
The predicted salary is between 22600 - 30000 £ per year.
North Kesteven District Council is seeking an entry‑level professional to join and grow within the Housing Services department. Working primarily within the Neighbourhood Services team, you will help support the process of preparing and re‑letting empty council homes, while also contributing to work across other teams within the service. This role places you at the centre of a busy and diverse department that is vital to delivering high‑quality services to our tenants and leaseholders. At the end of an initial two-year period, subject to successfully gaining the Chartered Institute of Housing Level 3 qualification and meeting the required competencies, you will assimilate into the next available Officer role within one of the Income Management, Neighbourhood Services or Housing Options teams.
Job Requirements:
- 4 GCSEs including Mathematics and English (minimum Grade 4/C or equivalent)
- Familiarity with standard Microsoft Office software package
Key Responsibilities:
- Providing administrative and coordination support across Housing Services, including the Neighbourhood Services, Income Management and Housing Options teams.
- Supporting the process of preparing and re‑letting empty council homes, including tracking progress, updating systems, liaising with internal teams and contractors and providing cover for the Voids Officer.
- Assisting with the recovery of former tenant arrears, including preparing correspondence and helping to maintain accurate records.
- Supporting the assessment of repair and damage charges for former tenants and assisting the Income Manager with related tasks.
- Responding courteously, professionally and efficiently to enquiries from tenants, contractors, and colleagues across the Council by phone, email and in person.
Key Attributes:
- Ability to communicate clearly through multiple channels with a range of customers
- A highly organised, confident and conscientious person
- A passion for providing excellent customer service
- Good attention to detail
You will be required to apply a high level of focus when carrying out this role and show an appreciation of the contribution local government can make to the welfare of the people living, working, and visiting the district. If you feel you have what it takes to succeed in this environment, this could be the role for you.
If you would like an informal chat about this post, please call Lisa Jackson on 01529 414155. To complete an application form and further details, please visit our website www.n-kesteven.gov.uk. The closing date for all applications is 15 March 2026. The interview date will be 24 March 2026.
Housing Services Officer employer: North Kesteven District Council
Contact Detail:
North Kesteven District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Services Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at North Kesteven District Council. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by researching common questions for Housing Services Officers. Think about how your skills match the job description and be ready to share examples of your experience.
✨Tip Number 3
Show off your customer service skills! During the interview, highlight your ability to communicate clearly and efficiently with tenants and colleagues. This is key for the role, so make it shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at North Kesteven District Council.
We think you need these skills to ace Housing Services Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Housing Services Officer role. We want to see how you can contribute to our team, so don’t hold back on showcasing your passion for customer service!
Show Off Your Organisational Skills: Since this role requires a highly organised individual, be sure to mention any relevant experiences that demonstrate your ability to manage tasks efficiently. We love seeing examples of how you've kept things running smoothly in previous roles or projects.
Communicate Clearly: Effective communication is key in this position. When writing your application, use clear and concise language. We appreciate applicants who can convey their thoughts well, as this reflects the kind of communication we expect with our tenants and colleagues.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at North Kesteven District Council.
How to prepare for a job interview at North Kesteven District Council
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Housing Services Officer. Familiarise yourself with the key tasks like preparing and re-letting council homes, and supporting various teams. This will help you demonstrate your enthusiasm and readiness to contribute.
✨Showcase Your Customer Service Skills
Since this role involves interacting with tenants and contractors, be prepared to discuss your customer service experience. Think of specific examples where you've communicated effectively or resolved issues. This will highlight your ability to provide excellent service, which is crucial for the position.
✨Demonstrate Organisational Skills
Being organised is key in this role. During the interview, share examples of how you've managed multiple tasks or projects simultaneously. This could include tracking progress on assignments or maintaining accurate records, which are essential for supporting the Housing Services department.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This shows your interest in the role and the organisation. You might want to ask about the team dynamics within the Neighbourhood Services team or how success is measured in the Housing Services department.