Supported Housing and Accommodation Senior Manager in Dartford

Location: Dartford
Salary: £20.30 per hour

Every role at North Kent Mind contributes to improving mental health and wellbeing outcomes for people and communities across Dartford, Gravesham, Swanley and Medway. By working together to deliver high-quality, person-centred support, we help ensure that people experiencing mental health challenges receive the support and respect they deserve.

About North Kent Mind

North Kent Mind is an independent mental health charity supporting people living in Dartford, Gravesham, Swanley and Medway.

We provide a wide range of services that help improve mental health and wellbeing, including counselling, community support, children and young people's services, wellbeing programmes and employment-related support.

Our vision is that everyone experiencing a mental health problem receives the support and respect they deserve. We are committed to delivering high-quality, person-centred services that make a meaningful difference in our local communities.

About the Opportunity

We are seeking an experienced and motivated Supported Housing and Accommodation Senior Manager to join our team.

Reporting to CEO, this role will play a key part in steering our Housing Services and contribute to the continued success and sustainability of North Kent Mind.

This is an exciting opportunity for someone who wants to combine professional expertise with meaningful social impact while helping shape the future of mental health support across North Kent.

Whether working directly with people accessing our services or supporting the teams who deliver them, you will be part of an organisation committed to improving mental health and wellbeing across North Kent.

Key Responsibilities

This post line manages North Kent Mind's, Housing First Floating Support , Supported Housing Services, and Heal House Supported Accommodation.

• Providing a range of intensive housing management services to tenants living in self-contained flats within the North Kent Mind area.
• Providing access to appropriate support for tenants, to enable them successfully to maintain their tenancies (including the facilitation life skills training) and live in the community.
• Managing move-on for tenants with short term tenancies.
• Leading on our Housing Support Services to meet requirements whilst achieving outcomes and outputs as required.
• Maintaining our Housing Management Services in-line with the requirements of, Hyde Housing Association, Southern Housing Association, current legislation, and Local Authority Benefit Revenue Offices across various districts.
• Leading on our Supported Accommodation provision for Rough Sleepers within Gravesham.
• Supervise the Supported Housing Manager, the Heal House (Hostel) Manager.
• Contract management of the above, working closely with commissioners as required.
• Developing the services and seeking new opportunities.

About You

The successful candidate will have:

• Demonstrate a good level of literacy and numeracy skills to meet the requirements of the role
• Willingness to undertake relevant training and continued professional development
• Level 4 or Above Housing Qualification or willingness to complete a Level 4 Housing Qualification
• Experience of working with mental health service users
• An understanding of the issues facing those recovering from a mental health problem
• A passionate approach towards empowering and encouraging independent living for people with or recovering from a mental health issue.
• Experience of managing staff.
• Ability to plan and manage budgets
• Ability to develop positive working relationships with tenants, volunteers, staff and outside organisations
• Experience of rent revenue management systems
• Ability to communicate clearly and effectively with a wide range of audiences
• Ability to build professional, trusting relationships with stakeholders, including service users, colleagues and partner organisations
• Ability to adapt communication styles to meet a range of needs.
• Ability to work collaboratively with a range of stakeholders.
• Ability to manage workload, prioritise tasks and meet deadlines
• Ability to maintain accurate records and complete administrative tasks
• Ability to collect and record outcome measures, feedback and service monitoring information
• Strong IT skills, including the use of Microsoft Office and digital systems for recording and communication
• Ability to work independently and as part of a team
• Ability to maintain professional boundaries and act with integrity and discretion
• Commitment to continuous improvement and learning
• Non-judgemental, empowering and inclusive approach
• Willingness and ability to travel as required, with reasonable adjustments considered where appropriate
• Ability to work across a range of settings
• Willingness to work flexibly, including some evenings and occasional weekends [i]
• Comprehensive knowledge of supported housing services
• Comprehensive experiences of housing management risk assessments
• Experience of housing management building maintenance
• Excellent negotiation and networking skills
• Experience of supporting provision for rough sleepers
• Experience in compliance and adherence to Health and Safety Legislation
• Awareness of current issues, best practice and developments relating to role

Why Join North Kent Mind?

As part of our team, you will:

• Make a genuine difference to people’s lives.
• Join a supportive, values-driven organisation.
• Contribute to services that improve mental health and wellbeing.
• Be encouraged to develop professionally and personally.
• Help shape the future of mental health support across North Kent.
• 25 days annual leave, increasing to 30 days with length of service, plus bank holidays (pro rata for part-time employees)
• Employee Assistance Programme (EAP)
• Learning and development opportunities
• Wellbeing support and initiatives
• Blue Light Card discounts
• Family-friendly and compassionate leave policies

Equality, Diversity and Inclusion

North Kent Mind is committed to creating an inclusive workplace where everyone feels valued, respected and supported. We recognise that a diverse workforce strengthens our organisation and helps us better understand and meet the needs of the communities we serve.

We welcome applications from people of all backgrounds, experiences and perspectives and are committed to promoting equality, diversity and inclusion throughout our recruitment, employment and development practices.

We are committed to ensuring our recruitment process is fair, accessible and inclusive. Reasonable adjustments will be considered and supported at every stage of the recruitment process and throughout employment where required.

Safeguarding Commitment

North Kent Mind is committed to safeguarding and promoting the welfare of children, young people and adults at risk. We are committed to creating safe environments where people feel protected, respected and supported, and we expect all staff and volunteers to share this commitment.

As part of our safer recruitment approach, the recruitment and selection process for this role will assess candidates' suitability to work with children, young people and adults at risk. Successful applicants will be subject to appropriate pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, verification of qualifications and professional registrations, satisfactory references, employment history checks and right-to-work verification.

North Kent Mind is committed to protecting people from abuse, neglect, exploitation and harm. We seek to recruit individuals who demonstrate our values and a commitment to safeguarding, professional boundaries and the wellbeing of the people we support.

Where a role involves regulated activity, the relevant level of DBS check and any additional safeguarding requirements will be specified in the Job Description and Person Specification.

Additional Role Requirements (if applicable)

• Enhanced DBS required
• Professional registration required
• Driving licence and access to a vehicle required
• Regular travel across Kent and Medway

Recruitment Process

Applications will be assessed against the criteria set out in the Person Specification. Shortlisted candidates will be invited to interview and may be required to complete a role-related assessment.

Any offer of employment will be subject to satisfactory pre-employment checks applicable to the role.

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