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- Tasks: Be the friendly face of our GP practice, helping patients and supporting the team.
- Company: Join a well-established, flexible, and friendly GP practice in North Kensington.
- Benefits: Part-time hours with a supportive team and a focus on patient care.
- Why this job: Make a real difference in patients' lives while gaining valuable experience.
- Qualifications: Previous medical reception experience preferred; great communication skills are a must.
- Other info: Opportunity to work in a dynamic environment with a caring team.
The predicted salary is between 13 - 16 £ per hour.
Part time receptionist required for a GP practice in North Kensington, W10 for 22 hours per week. Excellent communication skills and telephone manner is essential. Ability to work with other members of the team and computer literacy is critical. Previous general practice experience is preferred although we are willing to consider the right candidate outside of this scope.
Main duties of the job
- To be the focal point of the surgery and to act as a liaison between patients, clinicians and other members of your practice team.
- Ensuring that the scanning of patients correspondence is kept up to date at all times.
- You are expected to be courteous to patients, particularly people with disabilities, elderly and people from the ethnic minority groups.
- You must have experience working as a medical receptionist and preferably with SystmOne software or similar.
About us
You will join a well-established professional team of General Practitioners, Practice Nurse, FY2s, Pharmacist, HCAs and Administration/Reception staff. We are an extremely friendly and flexible practice, with a current patient population of 5000 patients. We are part of Westhill PCN and we have been rated Good by CQC. We are very good QOF achievers and we strive on our patient care at all times.
Job responsibilities
- Answer the telephone dealing with or redirecting enquiries.
- Booking new and follow up appointments.
- Take messages for the doctors, nurse and other clinicians.
- Requesting repeat prescriptions in accordance with practice guidelines.
- Register new patients following practice policy.
- Open mail and distribute as appropriate.
- File medical records and scan hospital reports and letters.
- Offer all services to patients including Community Pharmacy Consultation Service (CPCS), extended hours hub and walk in centres as appropriate.
- Complete tasks sent by the doctors, nurses and other clinicians.
- Sending off patients records to the PCSE.
- Marking patient records as arrived on SystmOne.
- Each evening leave the reception area tidy and ready for incoming colleagues.
- Leave information regarding unsolved or urgent problems in the message book.
- Opening and locking up of Practice premises and maintaining security in accordance with practice protocols.
Confidentiality: Any information about patients, personal or medical must be regarded as strictly confidential. Any breach of this confidentiality will be taken as a reason for instant dismissal.
Person Specification
Previous medical reception/admin experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Medical Receptionist employer: North Kensington Medical Centre
Contact Detail:
North Kensington Medical Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist
✨Tip Number 1
Get to know the practice! Research the GP practice in North Kensington and understand their values and patient care approach. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since excellent communication is key for a medical receptionist, consider role-playing common scenarios with a friend. This will help you feel more confident when answering calls or dealing with patients.
✨Tip Number 3
Network with current employees! If you can, reach out to someone who works at the practice or in a similar role. They might give you insider tips on what the team values most, which can be super helpful during your interview.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s a great way to ensure your application gets seen by the right people and shows your enthusiasm for the position.
We think you need these skills to ace Medical Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure to highlight your experience in dealing with patients and colleagues. Use clear and friendly language in your application to reflect the telephone manner we’re looking for.
Tailor Your Experience: If you’ve got previous medical reception experience, don’t hold back! Even if it’s not with SystmOne, let us know how your skills can transfer. We love seeing how candidates can adapt their experiences to fit our needs.
Be Personable: We’re a friendly practice, so let your personality shine through in your application. Share any experiences that show your ability to work well with diverse groups, especially those with disabilities or from ethnic minority backgrounds.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at North Kensington Medical Centre
✨Know Your Stuff
Make sure you’re familiar with the SystmOne software or similar systems. Brush up on your medical terminology and the specific duties of a medical receptionist. This will show that you’re serious about the role and ready to hit the ground running.
✨Practice Your Communication Skills
Since excellent communication is key, practice answering common interview questions out loud. You might even want to role-play with a friend, focusing on how you would handle patient inquiries or difficult situations. This will help you sound confident and articulate during the actual interview.
✨Show Your Team Spirit
The job requires working closely with other team members, so be prepared to discuss your experience in a team setting. Think of examples where you’ve collaborated effectively or supported colleagues, as this will demonstrate that you’re a team player who fits well into their friendly practice.
✨Be Ready for Scenarios
Expect situational questions that assess how you’d handle specific challenges, like dealing with an upset patient or managing multiple phone calls. Prepare some thoughtful responses that highlight your problem-solving skills and ability to maintain confidentiality, which is crucial in a medical environment.