Retail Tech PMO Lead

MAKE STRATEGY A REALITY | ACCELERATE YOUR GROWTH | CHOOSE YOUR PATH

As the world's leading change and transformation consultancy, we’re helping businesses move from strategy to reality by taking a pragmatic and practical approach to build solutions that last. We’re seeking a Retail Tech PMO Lead to help us take vision to value and create lasting impact for our international retail client. This is an initial 3‑6 month PAYE umbrella contract that will require onsite work in London 1‑2 days per week.

SUMMARY

As a Retail Tech PMO Lead, you will be instrumental in driving the successful delivery of strategic technology initiatives across the organisation. You will manage multiple concurrent projects from discovery through to completion, ensuring alignment with business objectives and delivering measurable value. This role will provide essential programme support and governance oversight, enabling the Programme Manager to focus on strategic priorities while you lead the execution of key technology upgrades and improvements.

YOU WILL:

• Lead the discovery and early planning stages for the Store Location Tool project, managing scope, timeline, and stakeholder expectations.
• Oversee the Wifi Access Point upgrade programme across all UK stores, ensuring seamless implementation and minimal disruption.
• Manage key upgrades for SSP Channel Licensees, coordinating with external partners and internal teams.
• Support the Point of Sale solution upgrade across all UK stores, ensuring successful rollout and user adoption.
• Create and refine project documentation, ensuring clarity and consistency across all initiatives.
• Implement quality controls and governance frameworks to maintain project standards and compliance.
• Provide administrative and strategic support to the Programme Manager, enabling effective programme delivery.
• Monitor project progress, identify risks, and implement mitigation strategies.
• Communicate project status and outcomes to key stakeholders at all levels.

IDEALLY, WE'D LIKE:

• Proven experience managing multiple projects simultaneously in a fast-paced technology environment.
• Strong background in programme or project management, preferably within retail or technology sectors.
• Demonstrated expertise in project governance, quality assurance, and documentation standards.
• Experience coordinating complex technology implementations and system upgrades.
• Excellent stakeholder management and communication skills.
• Ability to prioritise effectively and manage competing demands.
• Proactive problem-solving approach with strong analytical capabilities.
• Self‑motivated with the ability to work independently and support senior leadership.
• Collaborative mindset with strong team‑working abilities.

Applicants must be authorised to work in the United Kingdom, without the need for visa sponsorship by North Highland. Work visa sponsorship will not be provided, either now or in the future, for this position. This is a temporary employee (PAYE) opportunity working via an umbrella company.

North Highland is an equal opportunity employer, and we adhere to all applicable laws and regulations to ensure a fair and equitable workplace. All qualified applicants will receive fair and impartial consideration without regard to race, colour, sex, gender identity, religion, national origin, age, sexual orientation, disability, veteran status, or any other characteristic protected by law. We handle all information in accordance with local privacy standards and maintain strict confidentiality.