Strategic TOM Design Lead in London

As the world's leading change and transformation consultancy, we're helping businesses move from strategy to reality by taking a pragmatic and practical approach to build solutions that last. We're seeking a Strategic TOM Design Lead within our Retail practice to help us take vision to value and create lasting impact.

SUMMARY

As a Strategy Lead within the TOM design team, you will play a pivotal role in driving organisational transformation by leading the development of functional target operating models both high-level and detailed design. You will partner with senior leaders, Human Resources Business Partners, and key stakeholders to define clear benefits and success criteria. Through facilitation of workshops and strategic decision-making, you will challenge designs to maintain enterprise TOM alignment while developing practical implementation plans with assigned ownership. This position brings significant value to our consulting practice by ensuring that transformation initiatives are grounded in reality, stakeholder-aligned, and positioned for successful execution. This role will be based in Central London on a hybrid basis, and scoped to last 12 weeks from the middle of November.

YOU WILL:

• Lead the design and development of comprehensive transformation strategies and roadmaps
• Partner with senior leadership, Human Resources Business Partners, and stakeholders to align on vision and objectives
• Facilitate workshops and collaborative sessions to define benefits, success criteria, and implementation pathways
• Provide constructive challenge to proposed designs to ensure they maintain enterprise alignment and feasibility
• Develop detailed implementation plans with clear ownership structures and accountability mechanisms
• Translate complex strategic concepts into actionable initiatives for delivery teams
• Build and maintain strong relationships with key stakeholders across the organisation
• Monitor and report on transformation progress against agreed success criteria

IDEALLY, WE'D LIKE:

• Minimum 5-7 years of experience in strategy, transformation, or business change management within a retail environment
• Proven track record of successfully leading or co-leading organisational transformation programmes
• Experience working in a consulting or advisory capacity, ideally within a professional services environment
• Strong facilitation and workshop design skills with the ability to engage senior audiences
• Excellent stakeholder management capabilities across multiple levels of seniority
• Demonstrated ability to balance strategic thinking with practical, implementation-focused delivery
• Strong project management and planning capabilities
• Excellent communication and presentation skills, both written and verbal
• Ability to work independently and as part of a collaborative team
• Strong analytical and problem-solving capabilities

Applicants must be authorized to work in the United Kingdom, without the need for visa sponsorship by North Highland. Work visa sponsorship will not be provided, either now or in the future, for this position. This is a temporary employee (PAYE) opportunity working via an Umbrella company. North Highland is an equal opportunity employer, and we adhere to all applicable laws and regulations to ensure a fair and equitable workplace. All qualified applicants will receive fair and impartial consideration without regard to race, color, sex, gender identity, religion, national origin, age, sexual orientation, disability, veteran status, or any other characteristic protected by law. We handle all information in accordance local privacy standards and maintain strict confidentiality.