At a Glance
- Tasks: Lead change strategies and communications for major digital transformations in the utilities sector.
- Company: World's leading change consultancy focused on impactful transformations.
- Benefits: Competitive pay, flexible working arrangements, and opportunities for professional growth.
- Other info: Join a diverse team dedicated to creating lasting change in the energy sector.
- Why this job: Make a real difference by shaping change strategies that impact communities and businesses.
- Qualifications: Experience in change management and strong communication skills are essential.
The predicted salary is between 60000 - 75000 £ per year.
As the world's leading change and transformation consultancy, we're helping businesses move from strategy to reality by taking a pragmatic and practical approach to build solutions that last.
We're seeking Change Managers and Communication Managers in Utilities to help us take vision to value and create lasting impact.
SUMMARY:
We are looking for Change & Communication Managers to lead the people-side of a major digital transformation and change portfolio. You’ll shape change strategy, manage readiness and adoption, and deliver clear, compelling communications. We are serving water and utilities firms in the south east across London, Berkshire, Buckinghamshire, Kent, Sussex and Hampshire.
YOU WILL:
- Lead change impact assessments and define change strategy aligned to programme goals and delivery approach.
- Design, deploy, and manage key change deliverables including change plans, communications plans, training needs assessment and readiness assessments.
- Build and maintain strong stakeholder relationships, including leadership-level engagement where required.
- Develop a compelling change narrative and deliver multi-channel communications.
- Monitor and measure communications effectiveness and adapt messaging based on feedback and adoption signals.
- Coordinate with programme and workstream leads to manage dependencies between technical delivery and business readiness; escalate adoption risks and concerns.
- Support transition activities (e.g., user acceptance and go-live readiness) and help embed new ways of working post-implementation.
IDEALLY, WE'D LIKE:
- Strong experience leading change and communications on complex transformation programmes (multiple workstreams, dependency-heavy delivery).
- Confident in creating change narratives, communications strategies, and leadership messaging/talking points.
- Experience in regulated environments (utilities/water or similar) where clear governance, assurance, and adoption discipline matters.
- Excellent stakeholder management, facilitation, and the ability to translate complexity into clarity.
Applicants must be authorized to work in the United Kingdom, without the need for visa sponsorship by North Highland. Work visa sponsorship will not be provided, either now or in the future, for this position. This is a temporary employee (PAYE) opportunity working via an Umbrella company.
North Highland is an equal opportunity employer, and we adhere to all applicable laws and regulations to ensure a fair and equitable workplace. All qualified applicants will receive fair and impartial consideration without regard to race, color, sex, gender identity, religion, national origin, age, sexual orientation, disability, veteran status, or any other characteristic protected by law. We handle all information in accordance local privacy standards and maintain strict confidentiality.
Change Managers employer: North Highland
At North Highland, we pride ourselves on being a leading change and transformation consultancy that empowers our employees to thrive in a dynamic work environment. Located in the heart of London, we offer a collaborative culture that fosters innovation and professional growth, alongside competitive benefits and opportunities to lead impactful projects in the energy and utilities sector. Join us to make strategy a reality and accelerate your career while contributing to meaningful change in the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Change Managers
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their change management approach and be ready to discuss how your experience aligns with their needs. Show them you’re not just another candidate!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led change initiatives in the past. This will help you demonstrate your expertise and make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Change Managers
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Change Manager role. Highlight your experience in leading change and communications on complex transformation programmes, as this is what we’re really looking for!
Showcase Your Stakeholder Skills:We want to see how you’ve built and maintained strong stakeholder relationships in the past. Share specific examples that demonstrate your ability to engage with leadership and translate complexity into clarity.
Craft a Compelling Change Narrative:Since you’ll be developing change narratives and communication strategies, give us a taste of your storytelling skills in your application. Make it clear how you can create compelling messages that resonate with different audiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at North Highland
✨Know Your Change Management Frameworks
Familiarise yourself with popular change management models like ADKAR or Kotter's 8-Step Process. Be ready to discuss how you've applied these frameworks in past projects, as this will show your practical understanding of leading change.
✨Craft Your Change Narrative
Prepare a compelling change narrative that aligns with the company's goals. Think about how you can articulate the importance of change in the utilities sector and how your experience can contribute to their vision of value creation.
✨Showcase Stakeholder Engagement Skills
Be prepared to share specific examples of how you've built and maintained strong relationships with stakeholders. Highlight your ability to engage leadership and manage expectations, as this is crucial for success in change management roles.
✨Demonstrate Communication Strategy Expertise
Think about your approach to developing communication plans. Be ready to discuss how you've measured the effectiveness of your communications in the past and how you adapt messaging based on feedback, especially in regulated environments.
