At a Glance
- Tasks: Lead change strategies and communications for major digital transformations in utilities.
- Company: World's leading change consultancy focused on practical solutions.
- Benefits: Competitive pay, flexible working, and opportunities for professional growth.
- Other info: Join a diverse team committed to creating lasting change.
- Why this job: Make a real impact in the energy sector while shaping the future of digital transformation.
- Qualifications: Experience in change management and strong communication skills required.
The predicted salary is between 60000 - 75000 £ per year.
As the world's leading change and transformation consultancy, we're helping businesses move from strategy to reality by taking a pragmatic and practical approach to build solutions that last.
We're seeking Change Managers and Communication Managers in Utilities to help us take vision to value and create lasting impact.
SUMMARY:
We are looking for Change & Communication Managers to lead the people-side of a major digital transformation and change portfolio. You’ll shape change strategy, manage readiness and adoption, and deliver clear, compelling communications. We are serving water and utilities firms in the south east across London, Berkshire, Buckinghamshire, Kent, Sussex and Hampshire.
YOU WILL:
- Lead change impact assessments and define change strategy aligned to programme goals and delivery approach.
- Design, deploy, and manage key change deliverables including change plans, communications plans, training needs assessment and readiness assessments.
- Build and maintain strong stakeholder relationships, including leadership-level engagement where required.
- Develop a compelling change narrative and deliver multi-channel communications.
- Monitor and measure communications effectiveness and adapt messaging based on feedback and adoption signals.
- Coordinate with programme and workstream leads to manage dependencies between technical delivery and business readiness; escalate adoption risks and concerns.
- Support transition activities (e.g., user acceptance and go-live readiness) and help embed new ways of working post-implementation.
IDEALLY, WE'D LIKE:
- Strong experience leading change and communications on complex transformation programmes (multiple workstreams, dependency-heavy delivery).
- Confident in creating change narratives, communications strategies, and leadership messaging/talking points.
- Experience in regulated environments (utilities/water or similar) where clear governance, assurance, and adoption discipline matters.
- Excellent stakeholder management, facilitation, and the ability to translate complexity into clarity.
Applicants must be authorized to work in the United Kingdom, without the need for visa sponsorship by North Highland. Work visa sponsorship will not be provided, either now or in the future, for this position.
This is a temporary employee (PAYE) opportunity working via an Umbrella company.
North Highland is an equal opportunity employer, and we adhere to all applicable laws and regulations to ensure a fair and equitable workplace. All qualified applicants will receive fair and impartial consideration without regard to race, color, sex, gender identity, religion, national origin, age, sexual orientation, disability, veteran status, or any other characteristic protected by law. We handle all information in accordance local privacy standards and maintain strict confidentiality.
Change Manager - Digital Transformation (Utilities) employer: North Highland
At North Highland, we pride ourselves on being a leading change and transformation consultancy that empowers our employees to thrive in a dynamic work environment. Located in the heart of London, we offer a collaborative culture that fosters innovation and professional growth, providing ample opportunities for career advancement while making a meaningful impact in the energy and utilities sector. Join us to be part of a team that values your contributions and supports your journey towards success.
StudySmarter Expert Advice🤫
We think this is how you could land Change Manager - Digital Transformation (Utilities)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. The more connections you make, the better your chances of hearing about opportunities before they even hit the job boards.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their recent projects and challenges in the utilities sector. This will help you tailor your responses and show that you're genuinely interested in making an impact.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led change in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them memorable.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Change Manager - Digital Transformation (Utilities)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Change Manager role. Highlight your experience in leading change and communications on complex transformation programmes, as this is what we’re really looking for!
Showcase Your Stakeholder Skills:We want to see how you’ve built and maintained strong stakeholder relationships in the past. Share specific examples of how you’ve engaged with leadership and managed dependencies between technical delivery and business readiness.
Craft a Compelling Change Narrative:Since you’ll be developing change narratives and communication strategies, it’s essential to demonstrate your ability to translate complexity into clarity. Use your application to showcase your storytelling skills!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at North Highland
✨Know Your Change Management Frameworks
Familiarise yourself with popular change management models like ADKAR or Kotter's 8-Step Process. Be ready to discuss how you've applied these frameworks in past projects, especially in complex transformation programmes.
✨Craft Your Change Narrative
Prepare a compelling change narrative that showcases your ability to communicate effectively. Think about how you would present a change strategy to different stakeholders and be ready to share examples of your previous communication strategies.
✨Showcase Stakeholder Engagement Skills
Be prepared to discuss how you've built and maintained strong relationships with stakeholders in the past. Highlight specific instances where your stakeholder management made a significant impact on project outcomes.
✨Demonstrate Adaptability and Learning
In the fast-paced world of digital transformation, adaptability is key. Share examples of how you've adapted your approach based on feedback or changing circumstances, particularly in regulated environments like utilities.
