At a Glance
- Tasks: Enhance waste management IT systems and provide analytical insights for operational efficiency.
- Company: Join North Herts Council, committed to equality, diversity, and community impact.
- Benefits: Flexible hybrid working, healthy work/life balance, and a supportive environment.
- Other info: Collaborative role with excellent career growth opportunities and a focus on teamwork.
- Why this job: Make a real difference in your community while developing your tech and analytical skills.
- Qualifications: Experience in IT systems management and performance reporting, ideally in waste management.
The predicted salary is between 30000 - 40000 £ per year.
This is a pivotal role at the intersection of technology, data, and service delivery. You’ll progress the development of our waste management IT systems, support online reporting tools for residents, and provide analytical insights to enhance operational efficiency. A key part of your role will be to manage performance reporting, including developing dashboards, analysing complex datasets, and identifying service trends to inform decision‑making and drive continuous improvement. Working closely with contractors, software providers, and internal teams, you’ll ensure our systems are robust, user‑friendly, and aligned with strategic goals. This role is a job share.
The Experience you will bring
- Proven experience in managing and developing IT systems, ideally within waste management or similar operational services.
- Competent in developing and delivering performance reporting frameworks, using tools like Power BI to monitor KPIs, identify trends, and drive continuous improvement.
- Hands‑on experience with system upgrades, software integrations, and liaising with third‑party providers to implement technical solutions.
- Confident and experienced in stakeholder engagement, including working with contractors, internal teams, and external partners to deliver system and service improvements.
- Familiarity with GIS mapping, API development, and digital self‑service platforms to support channel shift initiatives is highly desirable.
- Good understanding of financial reconciliation processes, particularly for income‑generating services such as commercial collections.
- Experience in project management of small to medium sized projects, delivering outcomes in time, within scope and in line with corporate standards.
- Willing and able to work collaboratively and effectively with whom this post job shares, therefore excellent teamwork and communication is essential.
Hybrid working
Flexibility with homeworking and office‑based days. This job is open to flexible working patterns and working hours. Please note that all our vacancies require you to live and work in the UK, and selection interviews are face to face in our Letchworth offices or other nearby council sites.
We are committed to promoting equality, diversity, and inclusion in our recruitment practices and in our employment policies. We want our employees to feel safe to express themselves and we encourage applicants from diverse backgrounds with a wide range of talents. We are dedicated to promoting a healthy work/life balance, valuing our employees, and enabling them to make a difference to the local community. At North Herts Council we are proud to be a Disability Confident employer and we guarantee an interview to anyone disclosing a disability whose application meets the minimum requirements for the job.
Performance and Projects Officer employer: North Hertfordshire District Council
North Hertfordshire Council is an excellent employer, offering a supportive and inclusive work culture that values diversity and promotes employee well-being. With opportunities for professional growth in a dynamic environment, employees can engage in meaningful projects that directly impact the community, all while enjoying the flexibility of hybrid working arrangements in the picturesque setting of Letchworth. Join us to make a difference in sustainable transport planning and contribute to our vision of thriving communities.
Contact Details:
North Hertfordshire District Council Recruitment Team
