At a Glance
- Tasks: Provide 1st and 2nd line IT support, resolving issues and enhancing user experience.
- Company: Join a supportive and inclusive team at NESCol, committed to staff wellbeing.
- Benefits: Competitive salary, professional development, and flexible working options.
- Other info: Diverse workplace with opportunities for growth and collaboration across campuses.
- Why this job: Make a real difference by helping others with their IT challenges every day.
- Qualifications: Experience in IT support and familiarity with IT Service Management tools required.
The predicted salary is between 43974 - 46336 £ per year.
The location is predominantly Aberdeen City Campus, with visits to our Aberdeen Altens and Fraserburgh Campuses (depending on business requirements).
Salary: £43,974.32 - £46,336.29 per annum, increasing to £45,469.45 - £47,911.73 from 1 September 2026.
We are looking for a highly motivated individual who has a strong customer focus, demonstrates good communication, with strong analytical/problem solving skills. Joining our busy IT Client Service team, the role will perform 1st and 2nd line support for staff queries, taking ownership of requests and technical issues (resolving at first contact or escalating to the wider support teams), as well as creating/reviewing/updating support documentation.
The successful candidate should have experience working within an IT Support environment, using an IT Service Management tool, as well as troubleshooting client related hardware and software technologies.
NESCol is a disability confident employer. We offer a variety of working options in line with business requirements and place great importance on staff wellbeing. We welcome and encourage applicants from diverse backgrounds.
The closing date for applications will be Wednesday 8 July 2026.
Person Specification(Criteria marked * are desirable, all others are essential)
QUALIFICATIONS- Evidence of commitment to continuous professional development.
- *ITIL Foundation.
- *HND in Computing or related subject (SCQF Level 8).
- *Membership of professional bodies.
- Experience working in an IT support.
- Experience of using an IT Service Management tool.
- Experience of providing high quality IT services.
- Experience in managing and prioritising individual workloads.
- A strong technical knowledge of contemporary IT technology including Windows Client Operating Systems, networking technologies and client side hardware.
- Working knowledge of the components of an effective IT service.
- Ability to understand and interpret user requirements.
- Communication and presentation.
- Problem solving and analytical skills.
- Good organisational skills.
- Effective listening and influencing skills.
- Teamworking and collaborative skills.
- Self-motivated.
- Committed to customer service and quality improvement.
- Meticulous and organised.
- Articulates information clearly.
- Determined and resilient.
- Ability to relate to people and develop positive working relationships.
- Commitment to collaborative working to ensure the best possible services to students, internal customers and external stakeholders.
- Commitment to College vision and values.
- Commitment to equal opportunities.
- Able to travel between College sites on a regular basis.
- Ability to work as needed to meet the demands of the post.
IT Support Engineer - NES00698 employer: North East Scotland College
At NESCol, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises staff wellbeing and professional development. Our IT Support Engineer role not only provides competitive salary packages but also fosters a collaborative environment where diverse backgrounds are welcomed, ensuring meaningful contributions to our community. With opportunities for growth and a commitment to quality service, joining our team means being part of an organisation that values its employees and their development.
Contact Details:
North East Scotland College Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer - NES00698
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what North East Scotland College values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges North East Scotland College might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at North East Scotland College!
✨Direct Apply to North East Scotland College
Let's not forget to apply directly through the North East Scotland College website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer - NES00698
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at North East Scotland College.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at North East Scotland College. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at North East Scotland College
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
