At a Glance
- Tasks: Handle complex patient complaints and enhance patient experience across various locations.
- Company: Join a dedicated team within the North East and North Cumbria Integrated Care Board.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Be part of a supportive environment focused on improving patient safety.
- Why this job: Make a real difference in patient care and service delivery while developing your skills.
- Qualifications: Strong communication skills and experience in handling complaints or patient interactions.
The predicted salary is between 38616 - 46141 £ per year.
The North East and North Cumbria Integrated Care Board is seeking a motivated Complaints and Patient Experience Officer to join the team.
This Band 6 role is hybrid across ICB locations, handling complex complaints and patient experience contacts with a focus on timely, accurate responses.
You will liaise with patients, families and NHS providers, maintain records in SIRMS, and support the complaints leadership to improve service delivery and patient safety.
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Patient Experience & Complaints Officer (Hybrid) in Sunderland employer: North East & North Cumbria ICB
Joining the NHS Continuing Care service as a Senior Clinical Operations Lead offers you the chance to make a significant impact on the lives of individuals with complex health needs. With a strong commitment to employee development, a collaborative work culture, and the opportunity to work across vibrant locations like Newcastle upon Tyne, Sunderland, and Middlesbrough, you will find a rewarding environment that values your expertise and fosters professional growth.
Contact Details:
North East & North Cumbria ICB Recruitment Team
