Patient Support Administrator

Job summary

Are you passionate about health and social care and looking for a flexible role with room to grow? Join our dedicated team at NENC ICB and help make a real difference in our communities.

We welcome forward thinking candidates willing to work flexibly in response to the demands of the team, we are currently looking for an 0.4 wte staff member to work on Thursdays and Fridays although there may be the requirement to work at other times during the week as and when required and in response to the needs of the Service.

Main duties of the job

Act as a patient support administrator, offering impartial information on hospital providers, waiting times and appointment options. o Handle patient, relative, carer and GP enquiries promptly, professionally and sensitively, protecting patient confidentiality at all times in line with data protection, information governance and service policies o Support patients throughout the referral pathway, using TARS and the NHS e-Referral Service until care transfers to the provider. o Manage patient transport requests, assess eligibility and advise ineligible patients about alternatives or travel-cost support. o Arrange and coordinate appointments, referral records and patient transport, including out-of-area Extra Contractual Route journeys. o Respond promptly and professionally to patient, carer, GP and healthcare-professional enquiries, including sensitive or complex calls. o Maintain accurate and confidential patient information across booking, referral and transport systems, resolving or escalating errors. o Check and process transport invoices, including responsibility for authorising eligible payments of up to £1,000 per day. o Manage own workload, often across several tasks and interruptions whilst maintaining quality service o Prioritise a varied workload, follow policies and procedures, support colleagues and new starters, and contribute to service improvement and data reporting.

About us

Our Integrated Care Board (ICB) is the largest in the country.

The ICB is responsible for ensuring that high quality and safe health services are accessible to all of our communities. It has a wide range of functions, including; promoting integration of health and care services, improving peoples health and well-being, reducing health inequalities.

With a £6.6 billion budget and a workforce of 170,000 people across the North East and North Cumbria. As well as strategic functions, ICB staff also work at place level with local health and wellbeing boards in each of our 14 local authority areas. These teams also work alongside our 67 primary care networks which are groups of local GP practices, social care teams and other community- based area providers.

The ICB works with our Provider Collaborative too, this includes the 11 NHS Foundation Trusts in the region, to deliver our shared priorities.