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- Tasks: Support customers with Council Tax and Housing Benefits via phone.
- Company: Local government authority in Greater Lincolnshire with a community focus.
- Benefits: Flexible remote/hybrid work, supportive team environment, and valuable experience.
- Why this job: Make a difference in people's lives while developing your customer service skills.
- Qualifications: Strong customer service experience and problem-solving abilities.
- Other info: Work hours are flexible between 10am to 2pm, Monday to Friday.
The predicted salary is between 30000 - 42000 £ per year.
A local government authority in Greater Lincolnshire is looking for a Telephone Advisor to provide support on Council Tax and Housing Benefits. This role involves helping customers understand their financial position while maintaining accurate records.
Ideal candidates will have:
- Strong customer service experience
- Problem-solving skills
- The ability to empathize with customers
The position is blended working from home and office, covering hours between 10am to 2pm, Monday to Friday.
Tax & Benefits Support Advisor (Remote/Hybrid) employer: North East Lincolnshire Council
Contact Detail:
North East Lincolnshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tax & Benefits Support Advisor (Remote/Hybrid)
✨Tip Number 1
Make sure to brush up on your customer service skills! Since this role is all about helping customers with their financial queries, being able to communicate clearly and empathetically is key. Practice common scenarios you might face in the role.
✨Tip Number 2
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn to get insights about the company culture and the role. They might share tips that could give you an edge during the interview.
✨Tip Number 3
Prepare for those tricky questions! Think about how you would handle difficult customer situations or solve problems related to Council Tax and Housing Benefits. Practising your responses can help you feel more confident when it’s your turn to shine.
✨Tip Number 4
Apply through our website! We’ve got all the resources you need to make your application stand out. Plus, it shows you’re serious about joining the team. Let’s get you that job!
We think you need these skills to ace Tax & Benefits Support Advisor (Remote/Hybrid)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Tax & Benefits Support Advisor role. Highlight your customer service experience and problem-solving skills, as these are key for helping customers with their financial queries.
Show Empathy: In your application, demonstrate your ability to empathise with customers. Share examples of how you've helped others in challenging situations, as this will resonate well with our values at StudySmarter.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language to explain your qualifications and experiences, making it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website: We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and efficiently, and you’ll have access to all the latest updates about the role.
How to prepare for a job interview at North East Lincolnshire Council
✨Know Your Stuff
Make sure you brush up on Council Tax and Housing Benefits before the interview. Familiarise yourself with common queries and issues customers face, so you can demonstrate your knowledge and problem-solving skills.
✨Showcase Your Empathy
Since this role involves helping customers understand their financial position, be prepared to share examples of how you've successfully empathised with customers in the past. This will show that you can connect with people and provide the support they need.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the questions being asked and responding thoughtfully. It’s a key skill for a Telephone Advisor, and showing it off in your interview will impress the panel.
✨Flexibility is Key
As the role is hybrid, be ready to discuss your experience with remote work and how you manage your time effectively. Highlight any strategies you use to stay organised and productive while working from home.