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For Companies At a Glance
- Tasks: Make journeys enjoyable and safe for young people while building meaningful relationships.
- Company: Join North East Lincolnshire Council, a supportive and inclusive employer.
- Benefits: Flexible hours, competitive pay, and access to exclusive discounts and wellbeing support.
- Why this job: Make a real difference in children's lives and help them achieve their dreams.
- Qualifications: Patience, understanding, and a caring attitude towards children and young adults.
- Other info: Great training opportunities and a friendly team environment.
The predicted salary is between 10 - 13 £ per hour.
Can you make a young person's journey enjoyable and safe? Can you build meaningful relationships with young people and families? Join us on unforgettable journeys! We have 2x 16 hour posts available (split shift, term time only) PLUS 4x Casual posts. Passenger Assistants provide a vital link for children with or without special educational needs enabling them to ensure attendance in education.
Our Purpose
Our vision is to support our children and young people to ensure they are happy, healthy, safe and ambitious so we can work to help them achieve their potential and dreams.
What will my role look like?
We have an exciting opportunity to become a Passenger Assistant for NELC. You will be part of a friendly team who provide an excellent standard of service and support who really make a difference to the lives of children & young people that are eligible for transport provided by our service. Working times are generally arranged around school start and finish times, but hours can vary depending on which route you are required to travel on, this could be in the local area or to a neighbouring authority. You will be picked up from your home by our driver and returned after each journey. A typical day is generally split between morning school drop off and collection in the afternoon. Timings may look like:
- 0800am - collection from your home address
- 0930am - dropped back at home/work
- 1430pm - collection from home/work address
- 1600pm - dropped back at home address
*Timings may vary on location/educational requirements. For our casual colleagues, we would look to match your availability on a weekly basis to fulfil our rota requirements. We may sometimes need to call at shorter notice to see if you are available to cover sickness/annual leave etc.
Who are we looking for?
You will be working closely with children & young people, their parents, and carers, showing patience and understanding and be able to communicate with people from all backgrounds, making every journey a positive and enjoyable experience. You may have specialist knowledge of working directly with children with special educational needs. You will be polite, courteous and respectful of confidentiality. A caring, compassionate, and responsible attitude towards children and young adults is essential. A basic knowledge of first aid would be advantageous but is not essential.
Please note: You must live within North East Lincolnshire or be able to make your own way to an agreed pick-up point within 15 minutes travel from the route.
Your application
On your application, we would love you to tell us why you will make a great transport assistant for North East Lincolnshire Council but most importantly, for our children and young people. What does the community mean to you and how will you ensure the safeguarding and support of our young people. Think you can make a difference? We want to hear from you.
Key Dates
We aim to interview shortlisted candidates w/c 26th January 2026.
Your Application
All applicants are advised to carefully read the information provided in the Role Profile and Person Specification. If you require an informal discussion about the role, please contact Phil Rogers on philip.rogers@nelincs.gov.uk.
In order to comply with Safer Recruitment guidelines, the references you provide on this form must meet the below criteria:
- At least one reference must be from your current or most recent employment, placement or work experience (if you are an agency worker at NELC, please provide your agency as a reference).
- You must provide a professional/company email address (we cannot accept personal email addresses).
- References must cover the last 3 years, any reasons for gaps should be detailed on your CV.
Please note: This role requires a Disclosure and Barring Service (DBS) check at a level appropriate to the post. It is a contractual and essential requirement that the successful candidate is registered with the DBS Update Service. You have 30 calendar days from the "date of issue" printed on your standard or enhanced DBS certificate to register for the DBS Update Service using the certificate number. Your references will only be requested if you are offered and have accepted a position. We reserve the right to close our adverts early if we have received a significant volume of suitable applications.
Working Arrangements
There are many perks to enjoy when you are part of TeamNEL... As part of your RewardNEL package, full time employees will have up to 26 days leave entitlement* (including bank holidays) and enrolment into a local government pension. You will also have access to our exclusive RewardNEL platform. This includes a variety of salary sacrifice schemes including Cycle2Work, Holiday Extra and Tusker (Car Lease), discounts at local coffee shops and bars, direct access to our in-house wellbeing support, free and discounted local car parking as well as instant access to new savings at major retailers, entertainment and hotels. NELC staff can also benefit from flexible working and excellent training and development opportunities and a Fostering friendly scheme. *Leave subject to pay grade and length of service.
Do you need support?
If you need any help applying for this position, please contact Wendy Trask on 07702 338542 (text or call). Wendy can support with digital access as well as offering advice and guidance about completing the different sections of the application form.
Get to know us better
Check out our Council Plan and read about all of the exciting new developments we have in the pipeline. North East Lincolnshire Council is committed to being an inclusive employer, where equality and diversity is recognised, celebrated, and embodied throughout the organisation, becoming a workforce that represents all. We regularly review data to ensure our recruitment processes are fair, transparent and promote equal opportunities for all. We also have an in-house Equalities Champions Group that works to promote and embed inclusivity in the workplace, helping us identify areas where we can take positive action, and make the organisation a safe space for colleagues to feel connected.
Part Time Passenger Assistant employer: North East Lincolnshire Council
Contact Detail:
North East Lincolnshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Passenger Assistant
✨Tip Number 1
Get to know the role! Familiarise yourself with what being a Passenger Assistant involves. Think about how you can make journeys enjoyable and safe for young people. This will help you stand out in interviews.
✨Tip Number 2
Show your passion! When you chat with potential employers, let them know why you care about supporting children and young people. Share any personal experiences or stories that highlight your commitment to making a difference.
✨Tip Number 3
Network like a pro! Connect with others in the field, whether it’s through social media or local community events. You never know who might have a lead on a job or can give you insider tips on the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the info you need about the role and the team. Don’t miss out on this chance to join us in making a difference!
We think you need these skills to ace Part Time Passenger Assistant
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for working with children and young people shine through. Share personal experiences or stories that highlight your commitment to making their journeys enjoyable and safe.
Be Specific: Don’t just say you’re great with kids; give examples! Talk about how you've built meaningful relationships in the past or how you've handled challenging situations. This will help us see how you can make a difference in our community.
Tailor Your Application: Make sure to read the job description carefully and align your skills and experiences with what we’re looking for. Highlight any relevant experience you have, especially if it involves working with children or special educational needs.
Keep It Professional: While we love a friendly tone, remember to keep your application professional. Use a clear structure, check for spelling and grammar mistakes, and ensure your references are from professional sources. And don’t forget to apply through our website!
How to prepare for a job interview at North East Lincolnshire Council
✨Know Your Role
Before the interview, make sure you understand what being a Passenger Assistant entails. Familiarise yourself with the responsibilities, such as ensuring the safety and enjoyment of young people during their journeys. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your People Skills
Since you'll be working closely with children and families, it's crucial to demonstrate your ability to build meaningful relationships. Prepare examples from your past experiences where you've shown patience, understanding, and effective communication. This will highlight your suitability for the role.
✨Emphasise Your Commitment to Safety
Safety is paramount in this role, so be ready to discuss how you would ensure the well-being of the children in your care. If you have any knowledge of first aid, mention it! Even if you don’t, express your willingness to learn and your understanding of safeguarding principles.
✨Connect with the Community
The job description mentions the importance of community. Think about what the community means to you and how you can contribute positively. Be prepared to share your thoughts on how you would support the young people and their families, making every journey a positive experience.
