Resort Duty Manager in Lincolnshire

Role Overview

Are you the calm, confident leader who can take charge when the resort is at its busiest and safety matters most? Do you thrive in fast paced, frontline environments where your decisions directly protect people and shape their experience? Are you ready to be the trusted senior presence keeping Cleethorpes safe, welcoming and well managed - whatever the day brings?

What will your day look like?

As a Resort Safety Team Duty Manager, you'll play a vital frontline leadership role in keeping Cleethorpes safe, welcoming and well managed for residents, visitors and businesses.

• Leading and supervising a team of Resort Safety Officers, including seasonal staff, ensuring duties are effectively planned and delivered.
• Carrying out patrols of the resort, beach and town centre, responding to emerging risks such as tide times, crowd levels or weather conditions.
• Monitoring CCTV and coordinating responses to incidents, including emergencies where first aid may be required.
• Acting as the senior point of contact for the resort when on duty, liaising with partners such as Police, Coastguard, RNLI, local businesses and internal council teams.
• Supporting beach and water safety through proactive risk management and rapid response to hazards.
• Responding to concerns, enquiries or complaints from members of the public and stakeholders, finding practical, solution focused outcomes.
• Ensuring equipment, vehicles, medical supplies, lost property and cash are properly managed and recorded.
• Helping to protect the local environment, including working safely within sensitive and SSSI designated areas.

It's a hands on role where calm leadership, sound judgement and visible presence really matter.

Who are we looking for?

We're looking for a confident, resilient and people focused manager with experience of leading a frontline, place based service. You’ll be someone who:

• Has experience supervising and developing staff in a customer facing or safety critical environment.
• Can manage challenging situations, including conflict and incident response, with professionalism and empathy.
• Has a strong understanding of health & safety, environmental and equality legislation.
• Is comfortable providing technical advice around resort and beach safety.
• Communicates clearly and confidently with colleagues, partners and the public.
• Can organise, prioritise and adapt in a fast moving, operational environment.
• Is committed to high standards of customer service and public safety.

You’ll also need:

• A full UK driving licence.
• GCSEs (or equivalent).
• Management qualification at ILM Level 3 (or equivalent experience).
• IOSH certification.
• Willingness to work flexibly, including outside core hours.
• A standard DBS check.

Why join us?

At North East Lincolnshire Council, our values - Valuing People, Honesty, Integrity, Openness, Commitment and Continuous Improvement - guide everything we do.

• Make a real, visible difference to public safety in one of North East Lincolnshire's most important destinations.
• Work in a role where your leadership directly protects lives and supports positive visitor experiences.
• Be trusted to take responsibility and make decisions when it matters most.
• Join a supportive team that works closely with emergency services and community partners.
• Build valuable leadership and operational experience within local government.

Rota based, including weekends and evenings and is annualised hours, 31.5 hours in the winter (1st October to 31st March) and 41 hours in the summer (1st April to 30th September).

For more information, please refer to the attached guidance and role profile.

If you would like an informal discussion, please contact: Lisa Logan.

Please note: This role requires a Disclosure and Barring Service (DBS) check at a level appropriate to the post. It is a contractual and essential requirement that the successful candidate is registered with the DBS Update Service. You have 30 calendar days from the "date of issue" printed on your standard or enhanced DBS certificate to register for the DBS Update Service using the certificate number.

Key Dates

• Advert Closing Date: Friday, 8th May 2026.
• We aim to interview candidates: Tuesday, 2nd June 2026.
• We reserve the right to close our adverts early if we have received a significant volume of suitable applications.

We regularly review data to ensure our recruitment processes are fair, transparent and promote equal opportunities for all. We also have an in‑house Equalities Champions Group that works to promote and embed inclusivity in the workplace, helping us identify areas where we can take positive action, and make the organisation a safe space for colleagues to feel connected.