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- Tasks: Support children during their journeys to school and activities with care and compassion.
- Company: North East Lincolnshire Council, committed to inclusivity and community support.
- Benefits: Up to 26 days annual leave, pension scheme, flexible hours, and wellbeing support.
- Other info: Join a friendly team with training opportunities and a commitment to equal opportunities.
- Why this job: Make a real difference in children's lives while enjoying a supportive work environment.
- Qualifications: Must reside in North East Lincolnshire and have a DBS check; patience and communication skills are key.
The predicted salary is between 20000 - 25000 £ per year.
Passenger Assistants form the essential link that enables children with or without special educational needs to attend school and other activities. They are the frontline support that brings the transport service to children’s doors, ensuring a safe, respectful and enjoyable journey.
Responsibilities
- Provide caring, compassionate and supportive assistance to children, young people and their carers during every journey.
- Communicate clearly with all parties, adapt to diverse backgrounds and maintain a positive atmosphere.
- Ensure punctuality and safe transportation in line with school start and finish times, and adjust to route variations.
- Safeguard confidential information and support children with discretionary needs as required.
- Return to the pickup point after each journey, and be available for any additional travel as scheduled.
Qualifications
- Residency within North East Lincolnshire or the ability to travel to a designated pickup point within a 15‑minute journey.
- Level‑appropriate Disclosure and Barring Service (DBS) check; registration with the DBS Update Service mandatory within 30 days of DBS certificate issue.
- Basic knowledge of first aid (advantageous but not essential).
- Patience, courtesy, and the ability to work effectively with children, families and diverse communities.
Benefits
- Up to 26 days annual leave (including bank holidays) for full‑time employees.
- Enrolment in a local government pension scheme.
- Access to RewardNEL platform offering salary sacrifice schemes (Cycle2Work, Holiday Extra, Tusker Car Lease), wellbeing support, discount programmes, and flexible working.
- Additional benefits include flexible hours, training and development opportunities, and a fostering friendly scheme.
Equal Opportunities and Inclusion
North East Lincolnshire Council is an inclusive employer, committed to creating a workplace where all feel safe and connected. All recruitment processes are designed to promote equal opportunities and are reviewed regularly to ensure fairness.
Passenger Assistants in Lincolnshire employer: North East Lincolnshire Council
Contact Detail:
North East Lincolnshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Assistants in Lincolnshire
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on North East Lincolnshire Council. Understanding their values and commitment to inclusivity will help you connect better during your chat.
✨Tip Number 2
Practice your communication skills! As a Passenger Assistant, clear communication is key. Try role-playing with a friend or family member to get comfortable discussing how you'd support children and families.
✨Tip Number 3
Show off your patience and compassion! Think of examples from your past experiences where you've demonstrated these qualities. Sharing real-life stories can really make you stand out in an interview.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're keen and makes it easier for us to keep track of your journey with us.
We think you need these skills to ace Passenger Assistants in Lincolnshire
Some tips for your application 🫡
Show Your Caring Side: When writing your application, let us see your compassionate nature shine through! Share experiences where you've supported children or worked with diverse communities. This will help us understand how you can bring that caring attitude to our team.
Be Clear and Concise: We love a well-structured application! Make sure to communicate your thoughts clearly and keep it concise. Use bullet points if needed to highlight your skills and experiences, especially those related to punctuality and safety.
Highlight Relevant Experience: If you've got any experience with first aid or working with children, make sure to mention it! Even if it's not essential, it shows us you're prepared and ready to handle any situation that might come up during the journeys.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t hesitate to take that step!
How to prepare for a job interview at North East Lincolnshire Council
✨Know Your Role
Make sure you understand the responsibilities of a Passenger Assistant. Familiarise yourself with how to provide compassionate support to children and their carers, and think about examples from your past experiences that demonstrate your ability to adapt to diverse backgrounds.
✨Communicate Clearly
During the interview, practice clear and respectful communication. Be prepared to discuss how you would maintain a positive atmosphere while ensuring safety and punctuality. Think about scenarios where you had to communicate effectively with children or families.
✨Show Your Commitment to Safety
Highlight your understanding of the importance of safeguarding and confidentiality. If you have any knowledge of first aid, mention it! Even if it's not essential, showing that you're proactive about safety can set you apart.
✨Emphasise Flexibility and Patience
Be ready to talk about your patience and flexibility in challenging situations. Share specific examples where you've successfully managed unexpected changes or worked with diverse communities, as this aligns perfectly with the role's requirements.