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For Companies At a Glance
- Tasks: Be the first point of contact for children in need, gathering vital information and supporting their journey.
- Company: Join a dedicated team focused on improving outcomes for children and families in North East Lincolnshire.
- Benefits: Enjoy a supportive work environment with opportunities for professional growth and development.
- Why this job: Make a real difference in children's lives while working collaboratively in a passionate team.
- Qualifications: No specific qualifications required, just a passion for children's welfare and a willingness to learn.
- Other info: This role is crucial in ensuring children's safety and wellbeing from the very start.
The predicted salary is between 28800 - 43200 £ per year.
Can you be the first point of contact for those in need?
Are you a team player who can put children\’s welfare at the very heart of everything you do?
Are you passionate about delivery the best outcomes for our children, families and communities?
Our Purpose
Contribute to the realisation of the outcomes for North East Lincolnshire, in particular to enable all people in NEL to feel safe and be safe, to have good health and wellbeing and to realise their potential through skills and learning.
To be part of a team who are providing strong and decisive leadership and be responsible for the quality and impact of decisions, practice, performance and outcomes in relation to the functions for which the post holder has accountability. This will involve working autonomously in line with delegated responsibilities.
To work with partners in a relational way involving professional challenge where appropriate, to ensure timely and effective information sharing and holistic decision making for children and young people to inform best outcomes.
To provide professional expertise and practice wisdom to the team and external partners, including being able to share updates on themes, patterns and trends of work.
The Role
This role is within our Initial Contact Point, which sits within our Integrated Front Door (IFD).
The ICP Worker role is a pivotal role at the start of a child’s journey with social care. The ICP Worker will be responsible for taking all calls which relate to children who are not open to Children’s Social Care, or Family Help, but who members of the public, or professionals may have worries about.
The ICP Worker role would be to answer calls, using a strength based approach, asking the appropriate questions, and ensuring we gather the very best quality, clear and concise information about children from the very start.
During the call you will be responsible for inputting this straight into Liquidlogic, determine if this is a request for Family Help, or if there are presenting safeguarding concerns.
Once a contact has been recorded, the ICP Worker will carried out further exploration, making multiagency checks, which will then lead to an analysis of what this means for the child and a plan of support created. Where safeguarding concerns are evident, the ICP Worker will be responsible for raising this appropriately with a Social Worker and Practice Supervisor, to ensure comprehensive review by a Social Worker.
About You
- Calm, able to work under pressure at times, but with the clear support and guidance of the team.
- Passionate about children’s social care and getting it right for children.
- Confident in having difficult conversations with professionals and members of the public.
- Willing to learn and with an eye for detail.
- Able to follow a strengths-based approach, to gather good quality, relevant information.
- Not afraid to ask further clarifying questions and be curious in conversation with callers, where they may be hesitant/resident to share further information.
- A team player, who recognises that you and your role are the very start of a child’s journey.
You will be joining a passionate team that places children at the heart of the decisions they make and champions supporting each other every single day.
To apply please click theApply Now link below.
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Initial Contact Point Worker employer: North East Lincolnshire Council
Contact Detail:
North East Lincolnshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Initial Contact Point Worker
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Initial Contact Point Worker role. Understanding the importance of a strengths-based approach and how to gather quality information will help you demonstrate your suitability during interviews.
✨Tip Number 2
Network with professionals in children's social care. Engaging with others in the field can provide insights into the role and may even lead to valuable connections that could support your application.
✨Tip Number 3
Prepare for potential scenarios you might face in the role, such as handling difficult conversations or making multi-agency checks. Practising these situations can boost your confidence and show your readiness for the job.
✨Tip Number 4
Research the Integrated Front Door (IFD) model and its impact on children's welfare. Being knowledgeable about the framework will allow you to speak more confidently about how you can contribute to the team's goals.
We think you need these skills to ace Initial Contact Point Worker
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and expectations of the Initial Contact Point Worker. Highlight key phrases that resonate with your experience and values.
Tailor Your CV: Customise your CV to reflect your relevant skills and experiences related to children's social care. Emphasise your ability to work under pressure, communicate effectively, and gather quality information.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for children's welfare and your commitment to making a positive impact. Use specific examples from your past experiences to demonstrate your strengths and suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at North East Lincolnshire Council
✨Show Your Passion for Children's Welfare
Make sure to express your genuine passion for children's social care during the interview. Share personal experiences or motivations that drive you to work in this field, as it will resonate with the interviewers who are looking for someone dedicated to making a difference.
✨Demonstrate Your Communication Skills
As the Initial Contact Point Worker, you'll need to communicate effectively with both professionals and the public. Prepare examples of how you've successfully navigated difficult conversations in the past, showcasing your ability to remain calm and collected under pressure.
✨Emphasise Your Team Player Attitude
Highlight your ability to work collaboratively within a team. Discuss instances where you've supported colleagues or contributed to a team goal, as this role requires strong teamwork to ensure the best outcomes for children and families.
✨Prepare for Strengths-Based Approach Questions
Familiarise yourself with the strengths-based approach to information gathering. Be ready to discuss how you would ask clarifying questions and gather relevant information from callers, demonstrating your curiosity and attention to detail.
