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- Tasks: Be the first point of contact for children in need, gathering vital information and ensuring their safety.
- Company: Join a passionate team dedicated to improving outcomes for children and families in North East Lincolnshire.
- Benefits: Enjoy flexible working, generous leave, and access to exclusive discounts and wellbeing support.
- Why this job: Make a real difference in children's lives while working in a supportive and collaborative environment.
- Qualifications: No specific qualifications required, just a passion for children's welfare and a willingness to learn.
- Other info: Interviews scheduled for W/C 25 August 2025; support available for applicants needing assistance.
The predicted salary is between 28800 - 43200 £ per year.
Can you be the first point of contact for those in need?
Are you a team player who can put children\’s welfare at the very heart of everything you do?
Are you passionate about delivery the best outcomes for our children, families and communities?
Our Purpose
Contribute to the realisation of the outcomes for North East Lincolnshire, in particular to enable all people in NEL to feel safe and be safe, to have good health and wellbeing and to realise their potential through skills and learning.
To be part of a team who are providing strong and decisive leadership and be responsible for the quality and impact of decisions, practice, performance and outcomes in relation to the functions for which the post holder has accountability. This will involve working autonomously in line with delegated responsibilities.
To work with partners in a relational way involving professional challenge where appropriate, to ensure timely and effective information sharing and holistic decision making for children and young people to inform best outcomes.
To provide professional expertise and practice wisdom to the team and external partners, including being able to share updates on themes, patterns and trends of work.
The Role
This role is within our Initial Contact Point, which sits within our Integrated Front Door (IFD).
The ICP Worker role is a pivotal role at the start of a childs journey with social care. The ICP Worker will be responsible for taking all calls which relate to children who are not open to Childrens Social Care, or Family Help, but who members of the public, or professionals may have worries about.
The ICP Worker role would be to answer calls, using a strength based approach, asking the appropriate questions, and ensuring we gather the very best quality, clear and concise information about children from the very start.
During the call you will be responsible for inputting this straight into Liquidlogic, determine if this is a request for Family Help, or if there are presenting safeguarding concerns.
Once a contact has been recorded, the ICP Worker will carried out further exploration, making multiagency checks, which will then lead to an analysis of what this means for the child and a plan of support created. Where safeguarding concerns are evident, the ICP Worker will be responsible for raising this appropriately with a Social Worker and Practice Supervisor, to ensure comprehensive review by a Social Worker.
About You
- Calm, able to work under pressure at times, but with the clear support and guidance of the team.
- Passionate about childrens social care and getting it right for children.
- Confident in having difficult conversations with professionals and members of the public.
- Willing to learn and with an eye for detail.
- Able to follow a strengths-based approach, to gather good quality, relevant information.
- Not afraid to ask further clarifying questions and be curious in conversation with callers, where they may be hesitant/resident to share further information.
- A team player, who recognises that you and your role are the very start of a childs journey.
You will be joining a passionate team that places children at the heart of the decisions they make and champions supporting each other every single day.
Your application:
All applicants are advised to carefully read the information provided in the Role Profile and Person Specification.
Key Dates:
Interview date: W/C 25 August 2025
We want you to have the best interview experience with us, so will provide candidates selected for interview their questions 24 hours in advance of meeting us.
We reserve the right to close our adverts early if we have received a significant volume of suitable applications.
As part of your RewardNEL package, you will have a generous leave entitlement (including bank holidays) and enrolment into a local government pension.
You will also have access to our exclusiveRewardNEL platform.
This includes a variety of salary sacrifice schemes including Cycle2Work, Holiday Extra and Tusker (Car Lease), discounts at local coffee shops and bars, direct access to our inhouse wellbeing support, free and discounted local car parking as well as instant access to new savings at major retailers, entertainment and hotels.
NELC staff can also benefit from flexible working and excellent training and development opportunities and a Fostering friendly scheme.
Do you need support?
If you need any help applying for this position, please contact Wendy Trask on 07702 338542 (text or call). Wendy can support with digital access as well as offering advice and guidance about completing the different sections of the application form.
Your earnings go further in North East Lincolnshire, house prices are four times less than in London. Learn more about what our place has to offer at Life in North East Lincolnshire | NELC (nelincs.gov.uk) #FindYourSpace
Get to know us better
Check out our Council Plan and read about all of the exciting new developments we have in the pipeline.
We regularly review data to ensure our recruitment processes are fair, transparent and promote equal opportunities for all. We also have an in-house Equalities Champions Group that works to promote and embed inclusivity in the workplace, helping us identify areas where we can take positive action, and make the organisation a safe space for colleagues to feel connected.
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Initial Contact Point Worker employer: North East Lincolnshire Council
Contact Detail:
North East Lincolnshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Initial Contact Point Worker
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Initial Contact Point Worker role. Understanding the importance of a strengths-based approach and how to gather quality information will help you demonstrate your suitability during the interview.
✨Tip Number 2
Practice having difficult conversations in a calm and professional manner. Role-playing scenarios with friends or family can help you feel more confident when discussing sensitive topics with callers.
✨Tip Number 3
Research the local community and the specific challenges faced by children and families in North East Lincolnshire. This knowledge will allow you to speak more effectively about how you can contribute to improving outcomes for children during your interview.
✨Tip Number 4
Connect with current or former employees of the organisation through platforms like LinkedIn. They can provide valuable insights into the team culture and expectations, which can help you tailor your responses during the interview.
We think you need these skills to ace Initial Contact Point Worker
Some tips for your application 🫡
Understand the Role: Before you start writing your application, make sure you fully understand the responsibilities and requirements of the Initial Contact Point Worker role. Pay attention to the key skills mentioned in the job description, such as being calm under pressure and having a passion for children's social care.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise any previous roles where you have worked with children or in social care settings, and showcase your ability to handle difficult conversations and work as part of a team.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for children's welfare and your commitment to delivering the best outcomes for families and communities. Use specific examples from your past experiences to demonstrate how you embody the qualities they are looking for in an ICP Worker.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A well-presented application shows attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at North East Lincolnshire Council
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of the Initial Contact Point Worker. Familiarise yourself with terms like 'strength-based approach' and 'Liquidlogic', as these will likely come up during your interview.
✨Show Your Passion for Child Welfare
Demonstrate your commitment to children's welfare by sharing relevant experiences or examples from your past. Be prepared to discuss why you are passionate about social care and how you can contribute to positive outcomes for children and families.
✨Practice Active Listening
Since the role involves taking calls and gathering information, practice active listening skills. During the interview, show that you can listen carefully and respond thoughtfully, which is crucial for building rapport with callers.
✨Prepare for Difficult Conversations
Be ready to discuss how you would handle challenging conversations with both professionals and the public. Think of examples where you've navigated tough discussions and how you maintained professionalism while being empathetic.