At a Glance
- Tasks: Be the first point of contact for children in need, gathering vital information and ensuring their safety.
- Company: Join a passionate team dedicated to improving outcomes for children and families in North East Lincolnshire.
- Benefits: Enjoy flexible working, generous leave, and access to exclusive discounts and wellbeing support.
- Other info: Interviews scheduled for W/C 25 August 2025; support available for applicants needing assistance.
- Why this job: Make a real difference in children's lives while working in a supportive and collaborative environment.
- Qualifications: No specific qualifications required, just a passion for children's welfare and a willingness to learn.
The predicted salary is between 28800 - 43200 £ per year.
Can you be the first point of contact for those in need?
Are you a team player who can put children\'s welfare at the very heart of everything you do?
Are you passionate about delivery the best outcomes for our children, families and communities?
Our Purpose
Contribute to the realisation of the outcomes for North East Lincolnshire, in particular to enable all people in NEL to feel safe and be safe, to have good health and wellbeing and to realise their potential through skills and learning.
To be part of a team who are providing strong and decisive leadership and be responsible for the quality and impact of decisions, practice, performance and outcomes in relation to the functions for which the post holder has accountability. This will involve working autonomously in line with delegated responsibilities.
To work with partners in a relational way involving professional challenge where appropriate, to ensure timely and effective information sharing and holistic decision making for children and young people to inform best outcomes.
To provide professional expertise and practice wisdom to the team and external partners, including being able to share updates on themes, patterns and trends of work.
The Role
This role is within our Initial Contact Point, which sits within our Integrated Front Door (IFD).
The ICP Worker role is a pivotal role at the start of a childs journey with social care. The ICP Worker will be responsible for taking all calls which relate to children who are not open to Childrens Social Care, or Family Help, but who members of the public, or professionals may have worries about.
The ICP Worker role would be to answer calls, using a strength based approach, asking the appropriate questions, and ensuring we gather the very best quality, clear and concise information about children from the very start.
During the call you will be responsible for inputting this straight into Liquidlogic, determine if this is a request for Family Help, or if there are presenting safeguarding concerns.
Once a contact has been recorded, the ICP Worker will carried out further exploration, making multiagency checks, which will then lead to an analysis of what this means for the child and a plan of support created. Where safeguarding concerns are evident, the ICP Worker will be responsible for raising this appropriately with a Social Worker and Practice Supervisor, to ensure comprehensive review by a Social Worker.
About You
- Calm, able to work under pressure at times, but with the clear support and guidance of the team.
- Passionate about childrens social care and getting it right for children.
- Confident in having difficult conversations with professionals and members of the public.
- Willing to learn and with an eye for detail.
- Able to follow a strengths-based approach, to gather good quality, relevant information.
- Not afraid to ask further clarifying questions and be curious in conversation with callers, where they may be hesitant/resident to share further information.
- A team player, who recognises that you and your role are the very start of a childs journey.
You will be joining a passionate team that places children at the heart of the decisions they make and champions supporting each other every single day.
Your application:
All applicants are advised to carefully read the information provided in the Role Profile and Person Specification.
Key Dates:
Interview date: W/C 25 August 2025
We want you to have the best interview experience with us, so will provide candidates selected for interview their questions 24 hours in advance of meeting us.
We reserve the right to close our adverts early if we have received a significant volume of suitable applications.
As part of your RewardNEL package, you will have a generous leave entitlement (including bank holidays) and enrolment into a local government pension.
You will also have access to our exclusiveRewardNEL platform.
This includes a variety of salary sacrifice schemes including Cycle2Work, Holiday Extra and Tusker (Car Lease), discounts at local coffee shops and bars, direct access to our inhouse wellbeing support, free and discounted local car parking as well as instant access to new savings at major retailers, entertainment and hotels.
NELC staff can also benefit from flexible working and excellent training and development opportunities and a Fostering friendly scheme.
Do you need support?
If you need any help applying for this position, please contact Wendy Trask on 07702 338542 (text or call). Wendy can support with digital access as well as offering advice and guidance about completing the different sections of the application form.
Your earnings go further in North East Lincolnshire, house prices are four times less than in London. Learn more about what our place has to offer at Life in North East Lincolnshire | NELC (nelincs.gov.uk) #FindYourSpace
Get to know us better
Check out our Council Plan and read about all of the exciting new developments we have in the pipeline.
We regularly review data to ensure our recruitment processes are fair, transparent and promote equal opportunities for all. We also have an in-house Equalities Champions Group that works to promote and embed inclusivity in the workplace, helping us identify areas where we can take positive action, and make the organisation a safe space for colleagues to feel connected.
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Initial Contact Point Worker in Lincoln employer: North East Lincolnshire Council
Join a dedicated team in North East Lincolnshire where your role as an Initial Contact Point Worker is vital in ensuring the safety and wellbeing of children and families. With a strong focus on professional development, flexible working options, and a supportive work culture, you will have access to generous leave entitlements, a local government pension, and various employee benefits that enhance your quality of life. Experience meaningful work in a community-oriented environment that values collaboration and champions the welfare of children at every step.
Contact Details:
North East Lincolnshire Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Initial Contact Point Worker in Lincoln
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at North East Lincolnshire Council.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from North East Lincolnshire Council!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like North East Lincolnshire Council, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at North East Lincolnshire Council or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Initial Contact Point Worker in Lincoln
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to North East Lincolnshire Council:Before hitting send, make sure to tailor your application specifically to North East Lincolnshire Council! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at North East Lincolnshire Council
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
