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- Tasks: Assist with Council Tax billing and customer enquiries in a fast-paced environment.
- Company: North Lincolnshire Council, dedicated to serving the community.
- Benefits: Flexible working options, blended home and office work, and supportive team culture.
- Other info: Opportunity for career growth and a dynamic work environment.
- Why this job: Make a difference in your community while developing valuable customer service skills.
- Qualifications: Strong customer service skills and a team-oriented mindset.
The predicted salary is between 15000 - 20000 £ per year.
Council Tax Officers – North Lincolnshire Council
North East Lincolnshire Council
UK
£15,000 – £19,999
Full time
NEW
Responsibilities
You will be working as part of the Local Taxation and Benefits Shared Service in a fast paced environment dealing with Council Tax billing and enquiries. You will be determining liability, including processing discounts and exemptions to maximise council tax collection.
You will need excellent customer service skills and will be required to answer customer queries over the telephone as part of the role.
We need people who are team players and are committed to providing an efficient service to the residents of North and North East Lincolnshire.
We offer blended working between home and office. Once the appropriate training is complete you will have the option to work mainly from home.
The team supports flexible working, however, for this role we require your working pattern to be Wednesday to Friday to support business need.
Additional Information
We reserve the right to close this vacancy early should we receive an overwhelming response. All candidates are advised to refer to the job description and person specification before making an application.
If you require an informal discussion about the role please contact Team Managers, Aimee Martin 01472 324480 or Julie Steel 01472 323776.
To apply please click the Apply Now link below.
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Council Tax Officers - North Lincolnshire Council employer: North East Lincolnshire Council
Contact Detail:
North East Lincolnshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Council Tax Officers - North Lincolnshire Council
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with council tax processes and the specific responsibilities mentioned in the job description. This will help you stand out during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since you'll be dealing with enquiries over the phone, try role-playing common scenarios with a friend. This will boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Network with current employees! Reach out on LinkedIn or through mutual connections to get insights about the team and work culture. This can give you an edge and might even lead to a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're committed to joining our team at North Lincolnshire Council.
We think you need these skills to ace Council Tax Officers - North Lincolnshire Council
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. It’s packed with info about what we’re looking for in a Council Tax Officer, so make sure you understand the responsibilities and requirements.
Show Off Your Customer Service Skills: Since this role involves dealing with customer queries, highlight your customer service experience in your application. We want to see how you’ve handled similar situations in the past and how you can bring that to our team.
Be a Team Player: We’re all about teamwork here at North Lincolnshire Council. Make sure to mention any experiences where you’ve worked well in a team or contributed to a group project. It’ll show us you’re the right fit for our collaborative environment.
Apply Through Our Website: When you’re ready to submit your application, do it through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Don’t forget to double-check everything before hitting send!
How to prepare for a job interview at North East Lincolnshire Council
✨Know Your Stuff
Make sure you understand the ins and outs of council tax, including billing processes, discounts, and exemptions. Brush up on relevant legislation and be ready to discuss how you would handle specific customer queries.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples of how you've provided excellent service in the past. Think about challenging situations you've faced and how you resolved them to keep customers happy.
✨Team Player Vibes
This position requires collaboration, so be ready to talk about your experience working in teams. Share examples of how you've contributed to team success and supported colleagues in a fast-paced environment.
✨Flexibility is Key
With the option for blended working, highlight your adaptability and willingness to work both from home and in the office. Discuss how you manage your time effectively and stay productive in different work settings.