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- Tasks: Join us as a Business Support Apprentice and tackle daily challenges in a dynamic environment.
- Company: Be part of a Centre of Excellence for Business Support, delivering high-quality services.
- Benefits: Enjoy flexible working, generous leave, and exclusive discounts through our RewardNEL platform.
- Why this job: Gain hands-on experience, mentorship, and develop essential skills for a successful career.
- Qualifications: Strong communication, organizational skills, and attention to detail are key for this role.
- Other info: House prices in North East Lincolnshire are four times less than in London!
Earn while you learn!
Are you passionate about Business Support? Ready to start your Career and dive into a fast-paced, dynamic role where every day brings new challenges, learnings, and opportunities? If so, we want to hear from you!
Unlock your potential as a Business Support Apprentice! Join a dynamic team where learning meets real-world experience.
Develop essential skills in administration, communication, and problem-solving. Elevate your career with hands-on training and mentorship. Apply now and pave the way for a successful future in business support!
Our Vision:
A Centre of Excellence for Business Support, delivering a professional, high-quality service that is both visible and flexible for our customers.
Our Mission:
To work collaboratively with our stakeholders to provide a resilient, respected, customer-focused service.
Our Objectives:
- Provide high-quality services to our customers.
- Support our staff to achieve their full potential within their chosen career pathway.
- Clear responsibilities and expectations between Business Support and our customers.
- Implement performance management arrangements.
- Promote our service and network to identify and secure new opportunities.
Your Role
We are seeking to recruit Business Support Apprentices to our Central Business Support Service that will be deployed on a rotation basis across our Children, Corporate, Environment services, and our People and Organisational wider teams.
Apprentices will gain expertise in handling a variety of daily queries from internal and external customers through email or telephone contact points, spanning tasks like finance and invoicing, legal, addressing complaints, handling public requests, data entry into specialised systems, minute-taking, managing spreadsheets, and fulfilling reception duties.
About You
The role will involve handling sensitive and confidential information. Precision in data entry, strong communication abilities, effective relationship building, and customer service skills are vital for success in this position. Apprentices will demonstrate organisational skills, attention to detail, initiative, problem-solving abilities, effective time management, and the capacity to thrive in a collaborative team environment.
Should you be successful in your application, we would be delighted to invite you to our Interview.
Your Application
All applicants are advised to carefully read the information provided in the Role Profile and Person Specification. If you require an informal discussion about the role, please contact
Key Dates
Interview date: 3rd March
We want you to have the best interview experience with us, so will provide candidates selected for interview their questions 24 hours in advance of meeting us.
As part of your RewardNEL package , you will have a generous leave entitlement (including bank holidays) and enrolment into a local government pension.
You will also have access to our exclusive RewardNEL platform.
This includes a variety of salary sacrifice schemes including Cycle2Work, Holiday Extra, and Tusker (Car Lease), discounts at local coffee shops and bars, direct access to our in-house wellbeing support, free and discounted local car parking, as well as instant access to new savings at major retailers, entertainment, and hotels.
NELC staff can also benefit from flexible working and excellent training and development opportunities and a fostering friendly scheme.
Do you need support?
If you need any help applying for this position, please contact Wendy Trask on 07702 338542 (text or call). Wendy can support with digital access as well as offering advice and guidance about completing the different sections of the application form.
Your earnings go further in North East Lincolnshire; house prices are four times less than in London. Learn more about what our place has to offer at Life in North East Lincolnshire | NELC (nelincs.gov.uk) #FindYourSpace
Get to know us better
Check out our Council Plan and read about all of the exciting new developments we have in the pipeline.
We regularly review data to ensure our recruitment processes are fair, transparent, and promote equal opportunities for all. We also have an in-house Equalities Champions Group that works to promote and embed inclusivity in the workplace, helping us identify areas where we can take positive action and make the organisation a safe space for colleagues to feel connected.
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Business Support Apprentice employer: North East Lincolnshire Council
Contact Detail:
North East Lincolnshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Apprentice
✨Tip Number 1
Familiarize yourself with the key responsibilities of the Business Support Apprentice role. Understanding tasks like finance and invoicing, data entry, and customer service will help you demonstrate your enthusiasm and readiness during the interview.
✨Tip Number 2
Practice your communication skills! Since this role involves handling queries from both internal and external customers, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you successfully resolved issues or improved processes, as this will highlight your initiative and capability to thrive in a dynamic environment.
✨Tip Number 4
Research our organization and its mission. Understanding our vision for a Centre of Excellence in Business Support will allow you to align your answers with our goals, demonstrating that you are a good fit for our team.
We think you need these skills to ace Business Support Apprentice
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description and person specification. Make sure you understand the key responsibilities and skills required for the Business Support Apprentice position.
Tailor Your CV: Customize your CV to highlight relevant experiences and skills that align with the role. Emphasize your communication abilities, organizational skills, and any previous experience in customer service or administration.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for business support. Mention specific examples of how your skills and experiences make you a great fit for the apprenticeship and how you can contribute to the team.
Prepare for the Interview: If selected for an interview, review common interview questions related to business support roles. Be ready to discuss your problem-solving abilities and how you handle sensitive information, as well as your motivation for applying.
How to prepare for a job interview at North East Lincolnshire Council
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities. Familiarize yourself with tasks like finance, data entry, and customer service, as these will likely come up during your interview.
✨Showcase Your Skills
Prepare to discuss your organizational skills, attention to detail, and problem-solving abilities. Think of examples from your past experiences that demonstrate these skills in action.
✨Practice Communication
Since strong communication is vital for this role, practice articulating your thoughts clearly. You might be asked to handle hypothetical customer queries, so being able to communicate effectively will be key.
✨Ask Questions
Prepare thoughtful questions about the role and the team. This shows your interest and enthusiasm for the position, and it can also help you determine if this is the right fit for you.
