Head of Operations and Refugee Leadership

About WERS

WERS is a grassroots organisation driving positive change for people seeking asylum and refugees across the North East of England. We provide holistic, trauma-informed support, including IAA-registered advice, material aid, mentoring, and capacity-building to help secure employment. Through a range of activities, we tackle poverty and exclusion, promote two-way integration, connect communities, and challenge racism and xenophobia.

Purpose of the Role

This is an exciting opportunity to play a hands-on leadership role in shaping the future of WERS as we implement our 2025-2030 Strategy.

Reporting to the Chief Executive, you will oversee operational delivery, ensuring that WERS’ frontline services and community programmes are effective, well-coordinated, and responsive to the needs of refugees and people seeking asylum. You will provide line management to team members, ensuring they are supported to deliver high-quality services that make a real difference.

At WERS, we believe that real change happens when communities lead the way. This new role will also focus on expanding refugee leadership and developing a regional model for our Advisory Panel, empowering members to shape local and national policies while building a structured network across the North East of England. Through mentorship, training, and leadership development, you will create clear pathways for refugees to step into leadership roles, ensuring their voices are at the heart of decision-making.

Experts by Experience

We are proud to be a member of the Experts by Experience Employment Network which aims to increase representation of people with lived experience in the charitable sector.

Please feel free to use information and resources at that may help in preparing your job application.

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