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For Companies At a Glance
- Tasks: Assist customers face-to-face and via phone, resolving issues efficiently.
- Company: Join Middlesbrough Council, dedicated to serving the community with excellence.
- Benefits: Enjoy flexible working, generous leave, and a fantastic employee benefits portal.
- Why this job: Make a real impact in your community while developing your career in a supportive environment.
- Qualifications: No specific qualifications required; just a passion for helping others!
- Other info: Part-time role at 22.5 hours per week with great progression opportunities.
We have an exciting role on offer within Customer Services as a Customer Advisor.
About Us
The role of Customer Advisor will be operating from The Customer Centre as a face to face service to customers and operating a phone service in the Contact Centre. The Customer Advisor would help provide a service to many different Service Areas across Middlesbrough Council efficiently and effectively as possible. This involves dealing with any issues that might arise.
With an average of 350 plus phone calls being received daily and numerous face to face contact with customers, the Customer Advisor must ensure that they behave in a professional manner, and demonstrate the ethos of the Council’s Customer Charter. They must ensure effective working relationships with service areas across the Council to best meet their service needs.
The Customer Advisor must ensure that their personal performance targets are achieved. They must follow all procedures and policies that are in place in relation to customer services.
Please note, this is a part time role working 22.5 hours per week.
If this is you, this may be the opportunity you are looking for!
In return we can offer:
- Generous leave entitlement with an option to purchase up to 10 additional days annual leave per year.
- Excellent pension plus top-up options.
- Staff networks run by our staff for our staff.
- Flexible working (dependent on job role).
- Electric car lease scheme.
- Cycle to work scheme.
- Employee benefits portal including Wellbeing and Employee Assistance Programme.
- Staff lottery.
- Travel and car parking schemes.
- Ongoing training and development opportunities.
- Fantastic career progression opportunities and lots more!
If you would like to talk through this opportunity further, please contact Emma Jackson on emma_jackson@middlesbrough.gov.uk.
We operative a Guaranteed Interview Scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.
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Customer Advisor employer: North East Jobs
Contact Detail:
North East Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with Middlesbrough Council's Customer Charter. Understanding their ethos and values will help you align your approach during interviews and demonstrate that you're a good fit for the role.
✨Tip Number 2
Practice your communication skills, both verbal and non-verbal. As a Customer Advisor, you'll be interacting with a diverse range of customers, so being able to convey information clearly and professionally is key.
✨Tip Number 3
Research common customer service scenarios and how to handle them effectively. Being prepared with examples of how you've resolved issues in the past can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Middlesbrough Council if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Customer Advisor. Highlight key skills such as communication, professionalism, and problem-solving in your application.
Tailor Your CV: Customise your CV to reflect relevant experience in customer service. Include specific examples of how you've handled customer interactions or resolved issues effectively.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the organisation. Mention your understanding of the Council's Customer Charter and how you align with its values.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at North East Jobs
✨Understand the Customer Charter
Familiarise yourself with the Council's Customer Charter before the interview. This will help you demonstrate your understanding of the values and expectations in customer service, showing that you align with their ethos.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face as a Customer Advisor. Prepare examples from your past experiences where you successfully resolved issues or provided excellent service to customers.
✨Showcase Your Communication Skills
As a Customer Advisor, effective communication is key. During the interview, practice clear and concise responses, and be ready to demonstrate how you would handle both face-to-face and phone interactions with customers.
✨Highlight Teamwork and Collaboration
Since the role involves working closely with various service areas, emphasise your ability to work in a team. Share examples of how you've collaborated with others to achieve common goals in previous roles.
