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- Tasks: Join our team as an Administration Assistant, handling customer service and administrative duties.
- Company: Be part of Durham County Council, a supportive and inclusive workplace.
- Benefits: Enjoy competitive salaries, 27 days holiday, hybrid working, and wellness support.
- Why this job: This role offers a chance to develop skills in a dynamic environment while making a difference.
- Qualifications: 5 GCSEs (grades A-C) or equivalent required; strong communication and IT skills are essential.
- Other info: Flexible working options and a commitment to diversity make this a great opportunity.
The predicted salary is between 28800 - 43200 £ per year.
A vacancy has arisen within Business Services for a full-time Administration Assistant. This is an exciting opportunity to join the team who support our Fleet department based at our Morrison Busty depot in Annfield Plain, Stanley.
WHAT IS INVOLVED?
We are looking for a professional and enthusiastic team player who takes pride in providing excellent customer service. The successful candidate will have good communication skills, be able to work under pressure to tight deadlines with a high degree of accuracy, be well-organised and flexible, have good IT skills, and manage changing priorities. You will also need to be able to work unsupervised using your own initiative. On occasion, there may be a requirement to work in other locations providing cover if needed.
The duties include:
- Reception duties
- Dealing with enquiries over the telephone, face-to-face, and email
- Liaising with workshop personnel
- Raising jobs on the Fleet Management System for vehicle repairs, tyres, taxi, and MOT testing
- Monitoring fuel stocks and ordering fuel
- General administration duties
WHAT WILL I NEED?
You must have 5 GCSEs (grades A-C) or equivalent. Please refer to the attached person specification for the full criteria.
For further information regarding this vacancy, please contact Jamie Thompson via email at jamie.thompson@durham.gov.uk or on tel: 03000 269194.
REWARDS AND BENEFITS
We offer generous rewards and benefits that are designed to help you perform at your best:
- Competitive salaries and 27 days holiday per year rising to 32 days after five years continuous local government service.
- Option to purchase up to 10 additional days annual leave per year.
- Excellent work/life balance through schemes including job sharing, compressed hours, and flexi-time (allowing up to 13 flexi days per year).
- Hybrid working (home and office working).
- Excellent contributory career average Local Government Pension Scheme (LGPS). Plus, top-up options – Salary Sacrifice Shared Cost AVC scheme and standard AVC scheme for members of the LGPS.
- Wellbeing Portal and access to an Employee Assist Scheme.
- Wide range of learning and development opportunities including professional qualifications, coaching, and mentoring.
- Employee Benefits Portal and Lifestyle Savings Scheme (discounts across major retailers).
- Discounted DCC gym membership.
- Staff networks including Race Equality and Diversity, Disability, LGBT+, Armed Forces, Carers, Menopause.
- Trade Union membership.
- A range of other salary sacrifice schemes such as car leasing.
Rewards and benefits are subject to individual terms and conditions. Take a closer look: Rewards-and-benefits
SOCIAL MEDIA
Don’t see the perfect role right now? Keep an eye on our social media channels for updates on new opportunities at Durham County Council! Follow us on Instagram and like us on Facebook.
HYBRID WORKING
Durham County Council currently operates a hybrid working policy with 2 days in the workplace and 3 days remote. This model is pro-rated for part-time roles and arrangements are at managers\’ discretion, or you can work all contracted hours in the workplace if preferred.
EQUALITY, DIVERSITY, AND INCLUSION
We are a proud equal opportunities employer and recognize that a diverse workforce brings new ideas and perspectives. We are committed to fair and equitable employment policies and welcome applications from everyone, considering candidates solely on their skills and ability. As a Disability Confident Leader, we encourage applications from disabled people and provide support throughout the recruitment process.
Take a closer look: Equality-diversity-and-inclusion-in-our-workforce
INTERVIEWS
Interviews are expected to be held at Meadowfield Depot on 12th August 2025. We operate a guaranteed interview scheme for applicants who meet all essential criteria and indicate they have a disability, are a looked-after young person, care leaver, or veteran.
HOW TO APPLY
Applications must be submitted online via the Northeast Jobs portal; we do not accept CVs. Use the ‘Person Specification’ section to demonstrate your relevant experience, skills, and knowledge. Applications lacking evidence of essential qualifications and experience will not be shortlisted. If you need support applying, contact the Recruitment Team at RecruitmentResources@durham.gov.uk or call 03000 26 27 27, option 3. Personal data is processed according to our Privacy Notice.
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Administration Assistant employer: North East Jobs
Contact Detail:
North East Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Assistant
✨Tip Number 1
Familiarise yourself with the Fleet Management System mentioned in the job description. Understanding how it works and its key features can give you an edge during the interview, showing that you're proactive and ready to hit the ground running.
✨Tip Number 2
Brush up on your customer service skills. Since the role involves dealing with enquiries face-to-face and over the phone, practice common scenarios you might encounter. This will help you demonstrate your ability to handle customer interactions effectively.
✨Tip Number 3
Prepare examples of how you've managed changing priorities in previous roles. The ability to work under pressure and adapt is crucial for this position, so having specific instances ready to discuss can really impress the interviewers.
✨Tip Number 4
Research the company culture and values of Durham County Council. Understanding their commitment to equality, diversity, and inclusion can help you align your answers during the interview, showcasing that you share their values.
We think you need these skills to ace Administration Assistant
Some tips for your application 🫡
Understand the Job Requirements: Carefully read the job description and person specification for the Administration Assistant role. Make sure you understand the key responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your application, focus on showcasing your relevant experience and skills that align with the duties mentioned, such as customer service, communication skills, and IT proficiency. Use specific examples to demonstrate how you've successfully managed similar tasks in the past.
Use Clear and Concise Language: When writing your application, use clear and concise language. Avoid jargon and ensure your points are easy to understand. This will help convey your professionalism and attention to detail, which are crucial for the role.
Follow Application Instructions: Make sure to submit your application online via the Northeast Jobs portal as specified. Pay close attention to the instructions regarding the person specification and ensure you provide evidence of your qualifications and experience to avoid being overlooked.
How to prepare for a job interview at North East Jobs
✨Showcase Your Customer Service Skills
As an Administration Assistant, excellent customer service is key. Prepare examples of how you've successfully handled customer enquiries in the past, whether over the phone, face-to-face, or via email.
✨Demonstrate Your IT Proficiency
Familiarise yourself with common office software and any specific systems mentioned in the job description, like Fleet Management Systems. Be ready to discuss your experience with these tools during the interview.
✨Highlight Your Organisational Skills
The role requires good organisation and the ability to manage changing priorities. Think of instances where you successfully juggled multiple tasks or met tight deadlines, and be prepared to share these stories.
✨Prepare for Unsupervised Work Scenarios
Since the position may require working unsupervised, think about times when you've taken initiative in your previous roles. Be ready to explain how you approach tasks independently and ensure accuracy under pressure.