At a Glance
- Tasks: Manage homeowner relationships and ensure exceptional guest experiences in beautiful holiday homes.
- Company: Join a close-knit team at North East Escapes, dedicated to premium holiday home management.
- Benefits: Competitive salary, 20 days holiday, pension scheme, and a supportive team environment.
- Other info: Dynamic role with opportunities for career growth in a stunning coastal location.
- Why this job: Make a real impact by building relationships and ensuring every guest feels special.
- Qualifications: People skills, attention to detail, and a willingness to help wherever needed.
The predicted salary is between 30000 - 30000 £ per year.
Pay
Job Description
A bit about us
Northumberland has a coastline people drive the length of the country for — and we’re lucky enough to look after some of the finest places to stay along it.
North East Escapes manages a growing portfolio of premium holiday homes, and we care for every one of them the way we’d want our own home looked after: with genuine warmth, a sharp eye for detail, and real pride in getting the little things right.
We’re a close-knit team based in the heart of Alnwick, and we’re on the hunt for one more brilliant person to join us.
First things first: the person, not just the CV
We’ll be honest, the most important thing to us isn’t a flawless CV.
It’s you.
We can teach systems and processes; what we can’t teach is the kind of person who rolls their sleeves up, spots the detail others miss, and makes the whole team better just by being part of it.
If you’re as happy reassuring a guest whose train is running late as you are helping housekeeping get a property guest-ready before a 4 pm check-in, and you’d do both without being asked, you’ll fit right in.
This is a people-first business through and through: for our owners, for our guests, and every bit as much for each other.
What the role looks like day to day
No two days are the same here, and that’s rather the point.
Your home base is owner relationships, you’ll be the person our homeowners know, trust and rely on, but you’ll also be out on the road as much as you’re in the office, and trusted to pivot to wherever the business needs you most.
Owner relationships: your primary focus
This is the heart of the role. You’ll own the homeowner journey from the moment they sign, all the way through and beyond:
- Owner onboarding; welcoming new owners on board and making a great first impression, gathering everything we need and setting the relationship off on the right foot.
- Signed to live and listed: bringing owners from signed contract through to live and listed, coordinating everything it takes to get a property ready to welcome its very first guests.
- Maintaining the relationship: being the friendly, reliable point of contact for the long haul: regular updates, honest conversations, and the transparent management that keeps clients with us for years.
- Stepping beyond: wherever you’re needed
While owner relationships are your predominant focus, from time to time you’ll dip into other corners of the business, and that’s part of what makes the role.
Through great communication across every department, and always with the guest experience front of mind, you’ll:
- Drive guest experience; from first enquiry to fond farewell, stepping in to handle questions with speed and empathy, smoothing over the odd bump, and making every stay feel five-star.
- Support housekeeping & linen: lending a hand to keep the engine room running, so every property meets the exacting standard our name is built on. No detail too small.
- Support maintenance & operations: spotting and reporting maintenance jobs, keeping properties compliant and safe, and making sure what we advertise is exactly what a guest walks into.
- What we’re looking for in you
- A natural with people: you build rapport easily and handle whatever comes your way with warmth and professionalism.
- Genuinely detail-obsessed: you’re the one who notices the crooked cushion, the missing welcome pack, the thing that would have niggled the guest.
- Cool under pressure: you can juggle a dozen moving parts on a busy changeover day and keep your calm (and your sense of humour).
- A team player, first and foremost: you pull together, share the load, and celebrate the wins with everyone else.
- Happy to muck in anywhere; guest services one minute, housekeeping the next, you go where you’re needed.
- Industry know-how is a bonus; experience in holiday-home management, booking platforms, or property software will put you ahead, but the right attitude matters more.
- The essentials
- A clean driving licence: you’ll be out visiting properties across our patch, so this one’s a must.
- Five days over seven: 40 hours a week on a rota that includes weekends, because that’s when our guests need us most.
- Out-of-hours phone cover: you’ll take your turn looking after the guest phone outside office hours, so no one’s ever left stuck if an issue crops up during a stay.
- What’s in it for you
- Competitive salary: let’s talk.
- 20 days’ holiday plus bank holidays.
- Company pension scheme.
- A genuinely supportive, growth-minded team who’ll have your back.
- The chance to build a career in one of the most beautiful corners of the country.
- Job Type: Full-time
- #J-18808-Ljbffr
Homeowner Relationship Manager in Alnwick employer: North East Escapes
North East Escapes is an exceptional employer that values proactive individuals who are passionate about enhancing the homeowner experience. With a supportive work culture in the picturesque setting of Alnwick, employees enjoy opportunities for personal growth and development while being part of a team that prioritises guest satisfaction and attention to detail. The company fosters a collaborative environment where every team member's contribution is recognised, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Homeowner Relationship Manager in Alnwick
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like North East Escapes. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to North East Escapes
Don't be shy about reaching out to North East Escapes directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Homeowner Relationship Manager in Alnwick
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about North East Escapes and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at North East Escapes
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
