CRM and Data Officer in Durham

Role: CRM and Data Officer

Based: Durham or Newcastle plus hybrid working

Department: Finance and corporate services – systems

Contract: Permanent

Working Hours: 35 hours per week, Monday - Friday

Salary: £26,000–£28,000 per annum, depending on experience plus Chamber benefits

ROLE OVERVIEW

The CRM and Data Officer will play a key role in supporting the effective operation, administration and continuous improvement of the Chamber's CRM system and associated business data.

Reporting to the business assurance manager, the postholder will be responsible for maintaining high quality data, supporting users, producing meaningful reporting and ensuring the CRM effectively supports the Chamber's operations and strategic objectives.

Working collaboratively with colleagues across the organisation, the CRM and Data Officer will help improve data quality, strengthen reporting capabilities, identify opportunities for process improvement and support the ongoing development of business systems. The role will also work closely with external suppliers to support system enhancements, integrations and digital improvement projects.

This is an ideal opportunity for someone with strong analytical skills, excellent attention to detail and a passion for data, systems and continuous improvement.

WHAT YOU’LL BE DOING

Responsibilities for the successful candidate include:

CRM administration and support

• Manage the day-to-day administration and effective operation of the Chamber's CRM platform.
• Maintain system records, user accounts, permissions and workflows.
• Provide support and guidance to CRM users across the organisation.
• Assist with testing and implementing system updates, enhancements and new functionality.
• Promote the effective and consistent use of the CRM across all business areas.

Data quality and management

• Maintain accurate, consistent and reliable data across the CRM and associated business systems.
• Carry out data quality reviews, validation and cleansing activities.
• Support the development and implementation of data standards and procedures.
• Investigate and resolve data issues, working with colleagues to improve data accuracy and accountability.
• Support data imports, exports and migration activities where required.

Reporting and analytics

• Produce and maintain reports, dashboards and management information.
• Analyse data to identify trends, opportunities and areas for improvement.
• Support the development of reporting solutions using tools such as Excel and Power BI.
• Ensure information used for reporting and decision-making is accurate and reliable.
• Help streamline reporting processes through automation and improved system functionality.

Business systems and continuous improvement

• Support the ongoing development and improvement of business systems and processes.
• Assist with system testing, upgrades and integration activities.
• Work with colleagues and external suppliers to identify and implement system improvements.
• Contribute to digital transformation and business improvement initiatives.
• Develop and maintain system and process documentation.

Data governance and compliance

• Support compliance with data protection legislation and organisational policies.
• Promote good data governance and information management practices.
• Maintain appropriate controls around data access, security and quality.
• Support audits, assurance reviews and compliance activities as required.

WHAT WE NEED TO SEE

The Chamber team is passionate about the North East, our business community and our members. We work hard to achieve outcomes for our business and our members.

Skills and experience are important but what is important above all else is character and willingness to learn and achieve. It is vitally important that we find the right person who fits into our beliefs and culture here at the Chamber.

Some of the other skills and experience that we are looking for include:

Qualifications

• Minimum of 5 GCSE’s or equivalent, including Maths and English.
• A degree or equivalent qualification in computer science or a related field is desirable.

Skills and experience

• Experience working with CRM systems, databases or business applications.
• Strong data management and analytical skills.
• Advanced Excel skills and experience working with data.
• Ability to produce and interpret reports and management information.
• Excellent attention to detail and problem-solving skills.
• Strong communication and organisational skills.
• Understanding of data protection and information security principles.
• Experience using Power BI or similar reporting tools.
• Knowledge of SQL, databases or data querying.
• Experience with Power Automate or other automation tools.
• Understanding of system integrations and business systems improvement.
• Experience in data governance or quality assurance.
• Understanding of system integrations and automated workflows.
• Experience in data governance, compliance or quality assurance activities.
  

Other requirements

• Ability to work in flexible locations and flexible hours, where needed.
• Comfortable working independently and as a team.
• Drive and enthusiasm in supporting the North East and our business community.

WHAT WE HAVE TO OFFER

We have a great culture at the Chamber and supporting a healthy work life balance is important to us. We actively promote a professional, engaging, friendly and supportive environment, with our people and our members at the heart of everything we do. We offer several benefits including:

• 25 days annual leave, increasing with each year of service, up to 30 days plus public holidays each year

• An additional days leave on your birthday

• Life assurance four-times basic salary

• Contribution to one professional membership each year

• Employee assistance programme

• A motivating, encouraging environment to work in

• Flexible working supporting work life balance, with a mix of home and office working

• Salary exchange pension scheme with 4% Chamber contributions

• Long service awards

• Salary sacrifice schemes, such as: cycle to work and car leasing

• Health cash plan paid by the Chamber and provided by Westfield Health

• Colleague events including summer social and Christmas party

To avoid disappointment, we encourage early applications as we may close this vacancy before the advertised closing date if we receive a high volume of suitable applications.