Operations Manager in Sunderland

Are you an Operations Manager with a passion for supporting charities and purpose-driven organisations to thrive? Do you have a proven track record of managing client relationships, coordinating projects, improving operational processes, and leading a team to deliver outstanding results? If so, we'd love to hear from you.

At Ability Consultants, we support charities, CICs, schools, social enterprises, and community groups across the UK to secure vital funding and deliver lasting impact. Our clients trust us to provide expert fundraising support, helping them focus on what they do best while we secure the resources they need to grow and succeed.

The Role

• Manage client accounts, ensuring excellent communication, timely delivery, and high levels of client satisfaction.
• Lead and support a small team, overseeing workloads, performance, and the delivery of high-quality services.
• Coordinate projects, deadlines, and operational activities to ensure smooth service delivery.
• Support funding applications and bid writing when required, including identifying opportunities and maintaining records.
• Oversee administration, CRM systems, reporting, and organisational processes.
• Manage organisational communications, including shared inboxes and social media.
• Build and maintain positive relationships with clients, colleagues, partners, and stakeholders.
• Drive continuous improvement by developing efficient systems and processes that support business growth.

What We’re Looking For

• Proven experience in operations management, business support, or a similar role.
• Experience managing client relationships, projects, and competing priorities.
• Strong leadership skills with experience supporting and motivating a team.
• Excellent organisational, communication, and problem-solving abilities.
• Confidence using Microsoft Office, CRM systems, and project management platforms.
• The ability to improve processes, manage multiple deadlines, and work independently.
• A professional, proactive, and client-focused approach.
• A passion for supporting charities, community organisations, and purpose-driven businesses to succeed.

Why Join Ability Consultants?

• Salary: £30,000 - £35,000 per annum (FTE)
• Permanent contract
• Hybrid working (Washington office and home working)
• 28 days annual leave (including public holidays)
• Flexi-time
• Access to Bright Exchange and Employee Assistance Programme
• Work with inspiring charities and organisations across the UK
• Join a consultancy with an outstanding Net Promoter Score of 69, reflecting exceptional client satisfaction.

What Our Clients Say

"Without Ability Consultants we wouldn't be where we are today. They go above and beyond for us."

"Significant growth in income and an expert on hand all of the time."

Help good organisations achieve great outcomes. Join Ability Consultants today

Closing date: 29/09/2026 at 23:59*

Interviews: Interviews to take place on a rolling basis

*Please note, that we are recruiting on a rolling basis and may close this vacancy early if a suitable candidate is appointed, so we encourage early applications.

*Previous applicants need not apply