At a Glance
- Tasks: Assist in delivering safe homes by providing top-notch administrative support.
- Company: Join South Tyneside Council, dedicated to improving community living.
- Benefits: Enjoy a competitive salary and excellent benefits package.
- Other info: Flexible working environment with opportunities for travel around the Borough.
- Why this job: Make a real difference in residents' lives while growing your skills.
- Qualifications: Enthusiasm and a positive attitude are key; training provided!
The predicted salary is between 26847 - 26847 £ per year.
South Tyneside Council's Asset and Property Services maintains and improves over 17,000 Council homes. We are looking for a Support Officer to join a dedicated team delivering compliance where our culture really is all about our people and our customers.
If you are passionate and motivated to assist in delivering safe and comfortable homes for our residents in South Tyneside, then please read on.
At South Tyneside Council, we are passionate about delivering high-quality services. An exciting opportunity has arisen where you will be part of the Property Services and Asset Team support team. You will be based in the Repairs/Empty Homes Team and deal with our customers by:
- Arranging and amending appointments
- Providing high-quality administrative support
- Filing
- Raising and completing invoices
- Processing timesheets
- Co-ordinating the collection of incoming and outgoing correspondence
- Ensuring urgent matters are promptly referred and dealt with
We are looking for an enthusiastic individual and will provide you with any training and support required to fulfil the role. So if you feel you have the right attitude, skills and business acumen to join an upbeat and passionate team we would love to hear from you.
This position will be based at Middlefields, South Shields however you must be flexible and prepared to travel to various locations around the Borough when required.
We offer an excellent benefits package and further information is available here - www.southtyneside.gov.uk/workinghere.
Please note that if you apply for this role, all communication regarding your application will be sent to the email address that you have registered with North East Jobs, please ensure you check your junk mail.
Closing date: Noon, Tuesday 22 September 2026.
Support Officer in South Shields employer: North East Combined Authority
Northumberland County Council is an excellent employer for those seeking flexible and meaningful work opportunities within the community. As part of the Staff Bank, you will enjoy a supportive work culture that values diversity and offers training to enhance your skills, all while contributing to the maintenance of local housing. With a focus on employee growth and a commitment to equal opportunities, this role provides a unique chance to make a positive impact in the Blyth area.
Contact Details:
North East Combined Authority Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Support Officer in South Shields
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like North East Combined Authority.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like North East Combined Authority. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Support Officer in South Shields
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to North East Combined Authority.
How to prepare for a job interview at North East Combined Authority
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in North East Combined Authority's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services North East Combined Authority offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
