At a Glance
- Tasks: Provide first-line ICT support and resolve technical issues for users.
- Company: Middlesbrough Council, committed to excellent customer service and technology.
- Benefits: Supportive environment, career development, and the chance to work with modern tech.
- Other info: Guaranteed Interview Scheme for eligible applicants.
- Why this job: Join a team that values your contribution and helps improve community services.
- Qualifications: Experience in ICT support and strong problem-solving skills.
The predicted salary is between 31500 - 38500 £ per year.
Middlesbrough Council is looking for an enthusiastic and customer-focused ICT Service Desk Analysts to join our ICT Services team.
Are you passionate about technology and delivering excellent customer service?
This is an exciting opportunity to play a key role in supporting the technology that enables Council services to operate effectively and efficiently for our residents and communities.
As part of our ICT Service Desk team, you will provide first-line support across a wide range of technologies, including Microsoft 365, end-user devices, business applications and workplace technology.
You will help resolve technical issues, support users across the organisation and contribute to the continuous improvement of our ICT services.
We are looking for someone with experience of delivering ICT support in a customer-focused environment, who enjoys problem-solving, communicating with people and working as part of a collaborative team.
Whether supporting users remotely or on-site, you will be committed to delivering a professional, high-quality service and helping colleagues make the best use of technology.
The opportunity to work with modern technologies and contribute to the Council's digital transformation journey.
A supportive and inclusive working environment where your contribution is valued.
If you are customer-focused, technologically minded and looking for an opportunity to develop your ICT career within a forward-thinking organisation, we would love to hear from you.
Please note Middlesbrough Council do not currently offer sponsorships.
We operate a Guaranteed Interview Scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.
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Service Desk Analyst x 2 employer: North East Combined Authority
Middlesbrough Council is an excellent employer, offering a supportive and inclusive work environment where your contributions are truly valued. As a Service Desk Analyst, you will have the opportunity to work with modern technologies while playing a vital role in the Council's digital transformation journey, all within a collaborative team that prioritises customer service and professional development.
Contact Details:
North East Combined Authority Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst x 2
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at North East Combined Authority. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like North East Combined Authority before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Desk Analyst x 2
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to North East Combined Authority:Your cover letter is your chance to shine! Tell us why you want to work at North East Combined Authority specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at North East Combined Authority!
How to prepare for a job interview at North East Combined Authority
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
