At a Glance
- Tasks: Lead and manage operations for council tax and revenue collection services.
- Company: Middlesbrough Council, committed to community service and improvement.
- Benefits: Guaranteed interview scheme for eligible applicants and a supportive work environment.
- Other info: Opportunity for continuous improvement and professional growth.
- Why this job: Shape service delivery and enhance customer experience in a key leadership role.
- Qualifications: Experience in revenues management and strong leadership skills required.
The predicted salary is between 37800 - 46200 £ per year.
We are seeking a highly motivated and experienced Revenues & Centralised Collection Services Operations Manager to lead and manage day-to-day operations of our department.
This is a key leadership role responsible for ensuring the effective delivery of services related to council tax, and other Council income streams and collection.
You will oversee operational performance, drive continuous improvement, and ensure compliance with relevant legislation and policies.
The successful candidate will play a pivotal role in shaping service deliver, enhancing customer experience, and supporting strategic objectives.
Key Responsibilities
- Lead and manage the Revenues and Centralised Collection Services, ensuring high performance and service standards.
- Oversee the administration and collection of council tax, and other Council revenues.
- Monitor and improve operational processes to ensure efficiency and effectiveness.
- Ensure compliance with statutory requirements and internal policies.
- Develop and maintain strong working relationships with internal and external stakeholders.
- Analyse data and performance metrics to inform decision-making and service improvements.
- Support the implementation of digital solutions and transformation initiatives.
About You
- Proven experience in revenues management or a similar operational leadership role.
- Strong understanding of local government finance, particularly council tax and business rates.
- Excellent leadership, communication, and interpersonal skills.
- Ability to manage competing priorities and deliver results under pressure.
- Proficient in using IT systems and data analysis tools.
- Commitment to continuous improvement and customer-focused service delivery.
If this is you, this may be the opportunity you are looking for!
If you would like to talk through this opportunity further, please contact Leanne Miller, Strategic Business Manager at Leanne_Miller@middlesbrough. gov. uk or call 01642 726556.
Please note Middlesbrough Council do not currently offer sponsorships.
We operate a Guaranteed Interview Scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.
Please note this post is subject to a Baseline Personnel Security Standard (BPSS) Check, which includes a Verification of Criminal Record check (unspent convictions only).
#J-18808-Ljbffr
Operations Manager - Revenues & Centralised Collection Services employer: North East Combined Authority
Northumberland County Council is an excellent employer for those seeking flexible and meaningful work opportunities within the community. As part of the Staff Bank, you will enjoy a supportive work culture that values diversity and offers training to enhance your skills, all while contributing to the maintenance of local housing. With a focus on employee growth and a commitment to equal opportunities, this role provides a unique chance to make a positive impact in the Blyth area.
Contact Details:
North East Combined Authority Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager - Revenues & Centralised Collection Services
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like North East Combined Authority, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like North East Combined Authority and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Operations Manager - Revenues & Centralised Collection Services
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for North East Combined Authority and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at North East Combined Authority
✨Get to Know Public Sector Values
Before your interview with North East Combined Authority, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for North East Combined Authority.
