At a Glance
- Tasks: Assist customers with housing advice and support in a dynamic team environment.
- Company: Join North Tyneside Council, committed to making a positive impact in the community.
- Benefits: Flexible working hours, supportive culture, and opportunities for personal growth.
- Other info: Embrace diversity and inclusion in a workplace that values every individual.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication and customer service skills; knowledge of housing services is a plus.
North Tyneside Council is offering an exciting opportunity for an enthusiastic individual to join the Housing Options Team. We are currently looking to recruit a Homefinder Officer who will assist in providing housing advice and support to customers seeking re-housing.
The role is a 15-hour position working Monday to Wednesday and involves carrying out registrations, verification checks and assessments on social housing applications. The role requires excellent customer service skills and a high level of communication to effectively support vulnerable client groups with their housing needs.
The successful candidate will be required to work in a fast-paced and busy environment, with the ability to prioritise a high workload whilst being flexible to the demands of the service. As a real team player, you will contribute to the overall targets and objectives assigned to the team. As part of the role, you will be required to make decisions in line with policy and legislation. A good working knowledge of Housing Services would be an advantage.
A Basic Level DBS Check will be required for this post. Applications based upon flexible working arrangements are welcomed and will be given full consideration.
Our People First strategy is our promise to make North Tyneside Council an exceptional place to work, where everyone can thrive and flourish. We are committed to creating a workplace that reflects the diverse communities we serve. We believe that diversity, equity, and inclusion are fundamental to our success and the well-being of our employees and residents.
Alongside our People First strategy, we are committed to safeguarding and promoting the welfare of children and young people, and adults at risk of harm. All staff and volunteers are expected to share this commitment and to familiarise themselves with all relevant policies, procedures and guidance.
If you feel a reasonable adjustment will provide additional support in both the recruitment process and within the workplace, please indicate this to the hiring manager on your application. Declaring a reasonable adjustment will not subject you to any form of discrimination when determining which applicants are successful for interview and employment with us.
In 2019, North Tyneside Council declared a climate emergency. This declaration set a target to reduce the carbon footprint of the council’s operations, and the borough, by 50% by 2023 and to align to the Government’s net zero target of 2050.
To learn more about Our Carbon Net-Zero 2030 Action Plan, please visit the council’s website.
For further information about North Tyneside Council, the benefits of working for us, candidate support, and the many attractions of working and living in North Tyneside, please see the council’s “work for us” page.
Homefinder Officer employer: North East Combined Authority
Northern Education Trust is an exceptional employer dedicated to enhancing the life chances of children and young people. With a strong focus on employee development, we offer comprehensive training programmes and opportunities for career progression across our family of schools. Our supportive work culture, combined with benefits like free flu vaccinations and onsite parking, makes Hetton Academy a rewarding place to work for those passionate about student wellbeing.
Contact Details:
North East Combined Authority Recruitment Team
