At a Glance
- Tasks: Lead regulatory services that protect communities and ensure compliance.
- Company: Gateshead Council, committed to modernising public services for residents.
- Benefits: Competitive salary, generous leave, flexible working, and excellent pension scheme.
- Other info: Join a diverse team that values creativity and professional growth.
- Why this job: Make a real difference in your community while enjoying a great work-life balance.
- Qualifications: Degree in relevant field and extensive experience in regulatory services.
The predicted salary is between 49500 - 60500 £ per year.
These roles form part of a wider organisational redesign to ensure the Council is structured to deliver high-quality, efficient and sustainable services for the people of Gateshead. This supports our commitment to modernising how we operate, strengthening accountability and putting residents at the heart of everything we do, ensuring everyone in our borough can thrive.
We’re delighted that you’re interested in working with us. You’d be joining us at a very exciting time. We pride ourselves on our ambitious and forward-thinking approach to taking care of Gateshead and its people, and we passionately believe that our employees reflect that spirit in truly enabling Gateshead to thrive. At Gateshead Council you’d be a highly valued member of a team that recognises the skills you bring, encourages creativity, and passionately advocates a great work/life balance. With hybrid working, flexible arrangements and excellent employee benefits, we’re confident it isn’t just the salary that attracts our staff.
Are you an experienced regulatory leader with a passion for protecting communities, driving compliance, and delivering high-quality public services? We're looking for an exceptional Regulation & Compliance Service Manager to lead a diverse portfolio of regulatory and enforcement services that make a real difference to residents, businesses, and communities. This is a strategic leadership opportunity for a motivated professional who can balance regulatory excellence with customer-focused service delivery, while navigating a complex and evolving legislative environment.
As Regulation & Compliance Service Manager, you will provide strategic leadership and operational oversight across a broad range of public protection services, including:
- Environmental Health
- Trading Standards
- Licensing
- Environmental Protection
- Enforcement
- Metrology
You will ensure the effective delivery of statutory and non-statutory regulatory services, safeguarding the public, supporting local businesses, managing risk, and ensuring compliance with legal and professional standards. Working closely with elected Members, senior leaders, government agencies, regulators and partner organisations, you will shape service delivery, influence policy, and drive continuous improvement across the service.
What you'll get to do:
As a key member of the leadership team, you will:
- Lead and Inspire
- Provide professional, technical and operational leadership across regulatory and compliance services.
- Lead, motivate and develop high-performing teams and managers.
- Build workforce capacity, capability and resilience to meet future challenges.
- Deliver Excellent Public Services
- Ensure statutory and non-statutory functions are delivered efficiently, effectively and lawfully.
- Exercise delegated authority on licensing, enforcement and regulatory matters.
- Oversee complex investigations, enforcement activity and regulatory interventions.
- Drive Strategic Improvement
- Lead service planning, transformation and continuous improvement initiatives.
- Respond proactively to legislative changes, emerging risks and new regulatory responsibilities.
- Monitor and report on service performance, outcomes and compliance.
- Influence and Collaborate
- Provide expert advice to elected Members, committees and senior leaders.
- Build strong partnerships with regulatory bodies, government agencies, enforcement partners and neighbouring authorities.
- Represent the Council at local, regional and national forums.
- Manage Resources and Governance
- Lead budget management, procurement, income generation and resource planning activities.
- Ensure robust governance, information management and compliance arrangements are in place.
- Maintain high standards of risk management, data protection and operational accountability.
What you’ll bring (Essential Criteria)
- A degree, diploma or equivalent professional qualification in Environmental Health, Trading Standards, Licensing, Regulatory Compliance, or a related public protection discipline.
- Membership of, or eligibility for membership of, a relevant professional body (such as CIEH, CTSI or IoL), with evidence of ongoing professional development.
- Extensive knowledge of local authority regulatory and public protection services.
- Strong understanding of licensing, enforcement, environmental protection, trading standards and compliance legislation.
- Knowledge and experience of enforcement processes, investigations, evidence management and legal proceedings.
- A solid understanding of local government governance, political decision-making and committee processes.
- Knowledge of strategic leadership, service improvement, workforce development and performance management.
- An understanding and experience of financial management, resource planning, risk management and information governance.
- Significant experience leading regulatory, compliance or public protection services within local government.
- Experience interpreting and applying complex legislation to achieve robust and defensible outcomes.
- Delivery of service transformation, performance improvement and organisational change.
- Experience advising senior leaders, elected Members and committees on regulatory matters.
- Strong partnership-working experience with regulators, enforcement agencies and government bodies.
What’s in it for you
- Competitive Salary: We offer fair and transparent pay that reflects your skills and experience.
- Outstanding Pension Scheme: We don’t just offer a great salary – we invest in your future too.
- Generous Annual Leave: Enjoy 28 days of annual leave, rising to 32 days after 5 years (2 of which can be fixed by the Council), plus the option to buy up to 10 extra days.
- Flexible Working Hours: Benefit from up to 26 flexi days per year (subject to business needs), giving you more control over your time.
- Hybrid & Flexible Working: We support a healthy work-life balance with flexible and hybrid working options.
- Learning & Development: Access a wide range of training, development, and progression opportunities to help you grow your career.
- Health & Wellbeing Support: From discounted gym memberships through our partner GLL to mental health resources, we care about your wellbeing.
- Cycle to Work Scheme: Save money and stay active with our tax-efficient cycle to work programme.
- Electric & Hybrid Car Scheme: Get behind the wheel of a brand-new electric or hybrid vehicle through our salary sacrifice car scheme in partnership with NHS Fleet Solutions – a cost-effective, environmentally friendly way to drive (after 12 months service).
- Exclusive Discounts & Salary Sacrifice: Through our VIVUP employee benefits platform, enjoy discounts on shopping, travel, and services – plus salary sacrifice options on white goods, electronics, and more, helping you spread the cost of essential purchases (after 6 months service).
Our commitment to you
We are an equal opportunities employer and aim to have a culture and a workplace where our people feel a sense of belonging, are respected and empowered to do their best work. We know that we deliver better services when our workforce reflects the full range of backgrounds and experiences in the society we serve. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Service Manager - Regulation and Compliance in Gateshead employer: North East Combined Authority
Northumberland County Council is an excellent employer for those seeking flexible and meaningful work opportunities within the community. As part of the Staff Bank, you will enjoy a supportive work culture that values diversity and offers training to enhance your skills, all while contributing to the maintenance of local housing. With a focus on employee growth and a commitment to equal opportunities, this role provides a unique chance to make a positive impact in the Blyth area.
Contact Details:
North East Combined Authority Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager - Regulation and Compliance in Gateshead
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like North East Combined Authority, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like North East Combined Authority and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Service Manager - Regulation and Compliance in Gateshead
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for North East Combined Authority and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at North East Combined Authority
✨Get to Know Public Sector Values
Before your interview with North East Combined Authority, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for North East Combined Authority.
