At a Glance
- Tasks: Engage with visitors and support day-to-day operations at a vibrant cultural venue.
- Company: Join The Light, a new cultural hub in County Durham.
- Benefits: Competitive salary, generous leave, flexible working, and pension scheme.
- Other info: Diverse and inclusive workplace with growth opportunities.
- Why this job: Be part of an exciting team shaping a major cultural venue.
- Qualifications: NVQ Level 2 in relevant area and experience in customer service.
The predicted salary is between 26550 - 32450 £ per year.
We are looking for Front of House Officers to join the team at The Light and we have some part time 7hr, 14hr and casual contracts to offer for the right candidates. Having opened recently on 22nd August 2026, The Light brings together art, science, history, creativity and community, welcoming up to 100,000 visitors a year. This is a rare opportunity to play a defining role in launching a major new cultural venue.
WHAT IS INVOLVED?
As a member of the Front of House team, the Front of House Officer will support in the delivery of all aspects of day-to-day operations. You will be part of a positive, motivated team to ensure income targets are met or exceeded, while ensuring The Light is welcoming, safe, accessible and brilliantly run. You will be:
- A naturally charismatic and friendly person who loves to engage with visitors and fellow team members.
- A team player with experience in venue operations and customer service.
- A skilled problem solver and communicator when it comes to delivering exceptional Front of House operations.
- The first point of contact for customers, contractors and partners, welcoming visitors and ensuring that enquiries are dealt with professionally, politely and promptly.
- Passionate about heritage, art, the community, and contributing towards building a positive, inclusive and supportive team.
What we offer:
- An opportunity to help open and shape a major new cultural venue.
- Supportive leadership and a collaborative, creative working environment.
Join us in creating a cultural beacon for County Durham. For more information about working at The Light, visit our recruitment website.
WHAT WILL I NEED?
You’ll have an NVQ Level 2 in a relevant area, or an equivalent qualification or level of experience in venue operations, and a First Award qualification (or willingness to work towards one). You’ll bring experience of working with diverse customers in a front-facing role, using POS software. Please refer to the attached Person Specification for the full criteria.
INTERVIEWS
It is expected interviews will take place week commencing 5 October 2026. We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.
OUR OFFER TO YOU
We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years' continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Explore the full range of rewards and benefits on our website. Rewards and benefits are subject to individual terms and conditions.
EQUALITY, DIVERSITY, AND INCLUSION
We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled and neurodivergent people and offer support throughout the recruitment process.
Front of House Officer employer: North East Combined Authority
Northumberland County Council is an excellent employer for those seeking flexible and meaningful work opportunities within the community. As part of the Staff Bank, you will enjoy a supportive work culture that values diversity and offers training to enhance your skills, all while contributing to the maintenance of local housing. With a focus on employee growth and a commitment to equal opportunities, this role provides a unique chance to make a positive impact in the Blyth area.
Contact Details:
North East Combined Authority Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Officer
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like North East Combined Authority and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at North East Combined Authority and let us see your personality shine through!
We think you need these skills to ace Front of House Officer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and North East Combined Authority.
Get Familiar with Our Brand:Before applying, take some time to learn about North East Combined Authority and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at North East Combined Authority
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress North East Combined Authority.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which North East Combined Authority will surely appreciate.
