At a Glance
- Tasks: Provide friendly customer service and manage bookings at our leisure facilities.
- Company: Join North Tyneside Council, a community-focused organisation with a People First strategy.
- Benefits: Competitive salary, flexible hours, and opportunities for professional development.
- Other info: Casual role with evening and weekend shifts; perfect for students looking for flexible work.
- Why this job: Make a positive impact in your community while gaining valuable experience.
- Qualifications: Excellent customer care skills and ability to work both independently and as part of a team.
The predicted salary is between 31500 - 38500 £ per year.
Sport and Leisure currently operate 5 state of the art indoor leisure sites across the borough.
The facilities include four swimming pools, multi-functional fitness suites, sports halls, studios, and outdoor pitches.
The service attracts over one million visitors a year.
You will be based at any work site in North Tyneside as a Casual Clerical Receptionist.
The successful candidate will be required to
- Have excellent customer care skills, to provide an efficient & friendly service.
- Be responsible for cash control of all monies in compliance with North Tyneside Council’s financial regulations.
- Secure items of stock and equipment.
- Provide an information service including programme and course details, pricing and promotional information and other miscellaneous services.
- Take phone calls and operate manual/computerised booking systems.
- Issue equipment items and the sale of consumable items.
- To perform certain other clerical duties such as; word processing, booking enquiries, class attendance sheets, daily/weekly income returns.
- Assistin controlling entry and exit systems and operating PA system.
- Monitor CCTV screens and alert staff accordingly.
- Be responsible for the implementation of emergency systems, including fire, security, hospital, policeand other emergencies, in accordance with the procedure contained in the departmental and established safety policy.
- Adopt a flexible working approach in relation to duties, together with mobility between establishments and within departments.
- Carry out other duties relevant to the job as directed by the Team Leaders.
A commitment to ongoing professional development is essential.
Applicants must be able to demonstrate excellent customer care skills, provide an efficient and friendly service, be able to work as part of a team or on their own.
If you can demonstrate the NTC core values, ‘we listen and we care’ we would love to hear from you.
The position is casual working on as required basis.
You will be required to work evenings and weekends.
This post qualifies night time working allowance and weekend enhancements.
The salary is Grade 4, £25,583.00 - £25989.00
Why North Tyneside Council?
Our People First strategy is our promise to make North Tyneside Council an exceptional place to work, where everyone can thrive and flourish.
A place where people want to work, where joining our team is an exciting prospect, staying with us feels like a great decision, and building your career at North Tyneside Council is a natural progression.
As part of our People First strategy, we are committed to creating a workplace that reflects the diverse communities we serve.
We believe that diversity, equity, and inclusion are fundamental to our success and the well-being of our employees and residents.
Our goal is to foster an environment where everyone feels welcome, safe and valued.
Together, we're crafting a workplace that's built on our values and a shared commitment to making a difference.
If you are passionate and committed about making a difference and want to work somewhere where you can make positive change, we will provide the right environment for you to excel.
Alongside our People First strategy, we are committed to safeguarding and promoting the welfare of children and young people, and adults at risk of harm.
All staff and volunteers are expected to share this commitment and to familiarise themselves with all relevant policies, procedures and guidance.
Within North Tyneside, safeguarding is everybody's business.
Require a reasonable adjustment?
If you feel a reasonable adjustment will provide additional support in both the recruitment process and within the workplace, please indicate this to the hiring manager on your application.
Declaring a reasonable adjustment will not subject you to any form of discrimination when determining which applicants are successful for interview and employment with us.
Our Carbon Net-Zero 2030 Action Plan
In 2019, North Tyneside Council declared a climate emergency.
This declaration set a target to reduce the carbon footprint of the council's operations, and the borough, by 50% by 2023 and to align to the Government's net zero target of 2050.
We recognise the significant role we can play in the borough in helping to limit climate change, but we can't do this alone; we need help from all our residents, businesses, voluntary and community sectors and of course all those who apply and work for us.
Together we can make North Tyneside a sustainable place to live and work for everyone in the borough.
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Casual Clerical Receptionist employer: North East Combined Authority
Northern Education Trust is an exceptional employer dedicated to enhancing the life chances of children and young people. With a strong focus on employee development, we offer comprehensive training programmes and opportunities for career progression across our family of schools. Our supportive work culture, combined with benefits like free flu vaccinations and onsite parking, makes Hetton Academy a rewarding place to work for those passionate about student wellbeing.
Contact Details:
North East Combined Authority Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Casual Clerical Receptionist
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like North East Combined Authority and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at North East Combined Authority and let us see your personality shine through!
We think you need these skills to ace Casual Clerical Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and North East Combined Authority.
Get Familiar with Our Brand:Before applying, take some time to learn about North East Combined Authority and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at North East Combined Authority
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress North East Combined Authority.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which North East Combined Authority will surely appreciate.
