At a Glance
- Tasks: Support bereaved families and manage enquiries with compassion and professionalism.
- Company: Join Middlesbrough Council's caring Bereavement Services team.
- Benefits: Gain a recognised qualification while developing practical skills in administration and customer service.
- Other info: Work in a supportive environment with opportunities for personal growth.
- Why this job: Make a real difference in people's lives during important moments.
- Qualifications: Excellent communication skills and a compassionate approach are essential.
The predicted salary is between 19350 - 23650 £ per year.
Are you looking to start a career in administration and customer service while making a real difference to people at important moments in their lives?
We are seeking a motivated and professional Apprentice to join our Bereavement Services team, fixed term until 1st December 2028.
Bereavement Services Apprentice Middlesbrough Council Teesside Crematorium and Middlesbrough Cemeteries.
This is a unique opportunity to gain valuable workplace experience within a caring and respected public service, supporting the operation of Teesside Crematorium and Middlesbrough Cemeteries.
As the first point of contact for many visitors, funeral directors and bereaved families, you will play an important role in ensuring enquiries are handled sensitively, professionally and efficiently.
What you'll be doing Providing reception cover and welcoming visitors to the service.
Answering telephone calls and responding to email enquiries.
Assisting families, funeral directors and members of the public with information and guidance.
Supporting the administration of burial, cremation and memorial services.
Maintaining accurate records and updating booking systems.
Assisting with the preparation and filing of service documentation.
Supporting the team with general administrative duties.
Learning about all aspects of Bereavement Services through on-the-job training and study.
- What we’re looking for
- Has excellent communication and customer service skills
- Is friendly, approachable and professional
- Can demonstrate compassion and sensitivity when dealing with bereaved families
- Is organised and able to manage a range of tasks
- Has good attention to detail and accuracy
- Is willing to learn and develop new skills
- Has basic IT skills and is confident using Microsoft Office applications
What we can offer you
This apprenticeship provides a fantastic opportunity to gain a recognised qualification while developing practical skills in administration, customer service and local government services.
You will work alongside an experienced and supportive team, gaining valuable experience in a unique service that supports the local community every day.
If you are looking for a role where you can learn, develop and make a positive difference, we'd love to hear from you.
Join us and begin your career with Middlesbrough Council's Bereavement Services team.
Please note Middlesbrough Council do not currently offer sponsorships.
We operate a Guaranteed Interview Scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.
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Business Administration Apprentice - Bereavement Services employer: North East Combined Authority
Northumberland County Council is an excellent employer for those seeking flexible and meaningful work opportunities within the community. As part of the Staff Bank, you will enjoy a supportive work culture that values diversity and offers training to enhance your skills, all while contributing to the maintenance of local housing. With a focus on employee growth and a commitment to equal opportunities, this role provides a unique chance to make a positive impact in the Blyth area.
Contact Details:
North East Combined Authority Recruitment Team
