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- Tasks: Handle 999 and 111 emergency calls, providing vital support to patients and healthcare professionals.
- Company: Regional ambulance service dedicated to community health and safety.
- Benefits: Competitive salary, full training, and career advancement opportunities.
- Why this job: Make a real difference in emergency healthcare while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Join a supportive team in a fast-paced, rewarding environment.
The predicted salary is between 29500 - 31500 £ per year.
A regional ambulance service is seeking a Health Advisor in Newcastle upon Tyne to take 999 and 111 emergency calls. This role comes with full training and career advancement opportunities while providing vital support to both patients and healthcare professionals. As the first point of contact for emergency calls, the Health Advisor will ensure appropriate care responses. The expected salary ranges between £29,500 and £31,500 including unsocial hours payments.
Emergency Health Advisor & 999/111 Call Handler in Newcastle upon Tyne employer: North East Ambulance Service
Contact Detail:
North East Ambulance Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency Health Advisor & 999/111 Call Handler in Newcastle upon Tyne
✨Tip Number 1
Make sure you know the ins and outs of emergency health services. Brush up on your knowledge about the 999 and 111 systems, as well as common medical emergencies. This will help you stand out during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a Health Advisor, you'll need to convey information clearly and calmly. Try role-playing with friends or family to simulate emergency call scenarios. This will help you feel more confident when it comes to the real deal.
✨Tip Number 3
Network with current or former employees in the ambulance service. They can provide insider tips on what the job really entails and what the interviewers are looking for. Plus, it’s always good to have someone in your corner who can vouch for you!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got all the latest job openings, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications and updates all in one place.
We think you need these skills to ace Emergency Health Advisor & 999/111 Call Handler in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Health Advisor role. We want to see how your background aligns with taking emergency calls and providing support.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about helping others and how you can contribute to our team. Keep it concise but impactful.
Showcase Your Communication Skills: As a call handler, clear communication is key. In your application, demonstrate your ability to convey information effectively and empathetically. We love seeing examples of this!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at North East Ambulance Service
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Emergency Health Advisor. Familiarise yourself with the 999 and 111 call handling processes, as well as the types of emergencies you might encounter. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Practice Active Listening
As a Health Advisor, you'll need to listen carefully to callers and respond appropriately. During the interview, practice active listening by summarising what the interviewer says before answering. This shows that you can communicate effectively and are attentive to details, which is crucial in emergency situations.
✨Show Empathy and Compassion
In this role, you'll be dealing with people in distress. Be prepared to discuss how you would handle sensitive situations with empathy. Share examples from your past experiences where you've shown compassion, whether in a professional or personal context, to highlight your suitability for the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the training process, career advancement opportunities, and the team culture. This not only shows your enthusiasm for the position but also helps you assess if the company is the right fit for you.