At a Glance
- Tasks: Coordinate daily scheduling and planning for clinical staff in a fast-paced environment.
- Company: Join a dedicated team serving millions in urgent care across Northumberland and beyond.
- Benefits: Enjoy competitive pay, diverse workplace culture, and opportunities for professional growth.
- Other info: Be part of a supportive team committed to diversity and inclusion.
- Why this job: Make a real difference in patient care while honing your organisational skills.
- Qualifications: GCSEs in Maths and English, plus experience in scheduling or call centre environments.
The predicted salary is between 37338 - 44500 £ per year.
The post holder will support the coordination of day-to-day scheduling, planning, and allocation of clinical staff within the Integrated Urgent Care (IUC) Clinical Assessment Service.
Working as part of the wider team, the role requires strong organisational skills, attention to detail, and the ability to maintain accuracy when handling workforce data to support safe and effective service delivery. The post holder will have a keen eye for detail and have the aptitude to remain focused for long periods of time to ensure data quality and to provide meaningful analysis on a daily, weekly, monthly and ad-hoc basis.
- Setting up advanced rotas for clinician duty sheets and staffing sheets.
- Allocation of specific duties within the clinical duty sheets and ensuring all special roles are covered.
- Checking and cross-referencing data from IEX, GRS and agency emails in order to keep the appropriate spreadsheets up to date, so that staffing numbers are constantly a true reflection of the staffing we have versus the required safe staffing levels.
The successful candidate will be responsible for the creation, maintenance and ongoing management of duty sheets, rotas and EOC staffing heatmaps to ensure accurate workforce planning and operational staffing across the service. The post holder will monitor staffing levels daily, identifying and updating any changes relating to absences, sickness, shift amendments, overtime and workforce availability, ensuring all records remain accurate and up to date.
They will use workforce management systems including GRS, WFM and SystmOne to manage staffing information, schedule shrinkage and breaks, verify agency staff attendance, and record shift changes and overtime. The role will involve allocating operational duties and other ad hoc responsibilities, as well as maintaining staffing information.
The post holder will proactively identify staffing gaps and role shortfalls, escalating concerns to management and taking appropriate action to secure cover through overtime and agency resources. They will liaise regularly with the wider team regarding staffing requirements, sickness management, shift amendments and workforce shortages.
In addition, they will ensure EOC staffing heatmaps are updated in line with published six-weekly workforce requirements and are available for staffing meetings, while also providing support with monthly timesheet processes as required. This role requires excellent organisational skills, attention to detail and the ability to work effectively in a fast-paced operational environment.
Education, Qualifications and Training:
- Minimum of 5 GCSE level including Math and English.
- Vocational qualification Level 4/5 i.e. Business Admin or Higher National Diploma or equivalent relevant developed knowledge and experience.
Key Skills, Knowledge and Aptitude:
- Computer literate, must be able to use GRS, IEX and SystmOne.
- Analytical mind and can concentrate for extended periods.
Experience:
- Previous experience in scheduling and planning of staff rotas.
- Developed level of call centre environment experience, with good computer keyboard skills and accuracy.
IUC CAS Scheduling and Planning Co-ordinator employer: North East Ambulance Service
As an employer, we pride ourselves on fostering a supportive and inclusive work culture that values diversity and promotes employee growth. With over 3,500 staff across 63 locations, we offer meaningful opportunities for professional development within the healthcare sector, ensuring our team is equipped to deliver safe and effective care to our community. Our commitment to employee well-being is reflected in our recognition as an ENEI Gold employer and our participation in various initiatives aimed at enhancing workplace inclusivity.
Contact Details:
North East Ambulance Service Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IUC CAS Scheduling and Planning Co-ordinator
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like North East Ambulance Service.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at North East Ambulance Service.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like North East Ambulance Service, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace IUC CAS Scheduling and Planning Co-ordinator
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at North East Ambulance Service.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at North East Ambulance Service.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to North East Ambulance Service. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at North East Ambulance Service. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at North East Ambulance Service
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research North East Ambulance Service’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
