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- Tasks: Handle patient transport bookings and respond to queries with confidence.
- Company: Join a dedicated team at Ambulance Headquarters in Newcastle.
- Benefits: Enjoy competitive pay, a supportive environment, and impactful work.
- Other info: Work Monday to Friday with a clear shift pattern and great team spirit.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: 3 GCSEs including Maths and English or call handling experience.
The predicted salary is between 22000 - 26000 £ per year.
We are looking to recruit an assertive, confident Call Handler to take bookings for patient transport and deal with queries. Working from Ambulance Headquarters in Newburn, Newcastle, you will be responding to a high volume of calls from healthcare staff, GP Surgeries, patients and colleagues. The ability to make considered decisions, respond quickly, and probe for essential information pertinent to the transport request are key. You will have a good aptitude for computer-based systems as you will be working with a number of different packages to ensure our patients get first-class care. You will be expected to have good keyboard skills. Working 37.5 hours per week, Monday to Friday, working between 8am - 6pm and you will be given your shift pattern 4 weeks in advance.
The ideal candidate should have experience of call handling and excellent customer service / PC skills ideally gained from a Call Centre environment or possess 3 GCSEs at grade C and above including Maths, English (or equivalent) and have a real commitment to making a real difference. In return you will receive a competitive benefits package and the knowledge that your actions are positively impacting the service we offer our community.
Main duties of the job:
- As an Ambulance Liaison Assistant you will be the first point of contact for queries regarding patient transport services.
- Taking a high volume of calls from healthcare staff, GP Surgeries, patients and colleagues.
- Utilising our bespoke computer system to record patients' details and assess their eligibility to access our patient transport system.
- Working with a close-knit team of people who are passionate about helping our community.
Person specification:
- 3 GCSEs (Grade C and above to include Maths, English) or experience of call answering in an extremely busy call centre environment.
- Customer Service Experience.
- Call Handling Experience.
- Complaint Handling Experience.
- Experience of meeting targets.
We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve and welcome applications from people from all backgrounds. We are ENEI Gold employer, Disability Confident Leader, Dyslexia Smart Award employer, Dementia Friendly and are achieving across all objectives in NHS Equality Delivery System.
Ambulance Liaison Assistant (PTS Call Taker) employer: North East Ambulance Service
Contact Detail:
North East Ambulance Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ambulance Liaison Assistant (PTS Call Taker)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the Ambulance Service and their values. This will help you tailor your responses and show that you're genuinely interested in making a difference in the community.
✨Tip Number 2
Practice your call handling skills! Since this role involves taking a high volume of calls, try role-playing with a friend or family member. This will help you get comfortable with responding quickly and probing for essential information.
✨Tip Number 3
Show off your computer skills! Be ready to discuss your experience with different computer systems during the interview. If you've used any specific software in previous roles, mention it to highlight your adaptability.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role right from the start.
We think you need these skills to ace Ambulance Liaison Assistant (PTS Call Taker)
Some tips for your application 🫡
Show Off Your Call Handling Skills: Make sure to highlight any experience you have in call handling or customer service. We want to see how you've dealt with high-pressure situations and provided excellent service, so share specific examples!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Ambulance Liaison Assistant role. Mention how your skills align with the job description and why you’re passionate about making a difference in the community.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences. Avoid fluff and focus on what makes you a great fit for the role!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to follow the application process step-by-step. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at North East Ambulance Service
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the responsibilities of an Ambulance Liaison Assistant and think about how your skills align with them. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Call Handling Skills
Since this role involves a high volume of calls, it’s essential to demonstrate your call handling abilities. Consider doing mock interviews where you practice responding to common queries or scenarios you might face. This will help you feel more at ease during the actual interview and showcase your customer service skills.
✨Showcase Your Computer Skills
As you'll be using various computer systems, be prepared to discuss your experience with technology. Bring examples of software you've used in previous roles, and if possible, mention any specific systems relevant to patient transport or call handling. This will highlight your aptitude for the technical aspects of the job.
✨Emphasise Your Team Spirit
This position requires working closely with a team, so be ready to talk about your teamwork experiences. Share examples of how you've collaborated with others to achieve goals or overcome challenges. This will demonstrate that you’re not just a great individual contributor but also a valuable team player.