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- Tasks: Provide vital support to residents in emergency situations and process housing assistance applications.
- Company: Join a dedicated team within the Resident and Business Support Service.
- Benefits: Generous leave, excellent pension, flexible working, and ongoing training opportunities.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Strong communication skills and experience in handling challenging situations.
- Other info: Great career progression and a supportive work environment.
The predicted salary is between 30000 - 42000 £ per year.
We have an exciting role on offer within our Resident and Business Support service as a Welfare Support Officer.
About Us
Welfare Support is part of the wider Resident and Business Support Service and provides vital services to the Council in the support of residents, particularly those that find themselves in an emergency situation.
We are looking for a dynamic, hardworking and enthusiastic person to join this small team which will encompass a wide variety of duties including providing emergency crisis support by telephone, processing applications for assistance with housing costs through the Discretionary Housing payment Scheme, verification of facts to ascertain entitlement and supporting on wider government initiatives and working out in the community to deliver advice and assistance to residents face to face.
The role will be challenging but also extremely rewarding, whilst being part of a busy and fast-moving environment. You will be required to deal professionally, promptly and efficiently with both internal and external queries through all customer channels covering all aspects of Revenues and Benefits services.
You will be able to communicate effectively and build excellent relationships with a strong focus on teamwork, be well organised and ideally have experience in dealing with difficult situations through to their resolution.
If you have a ‘can do’ attitude, and are highly motivated, this role could be for you.
If this is you, this may be the opportunity you are looking for!
In return we can offer:
- Generous leave entitlement with an option to purchase up to 10 additional days annual leave per year.
- Excellent pension plus top-up options.
- Staff networks run by our staff for our staff.
- Flexible working (dependent on job role).
- Electric car lease scheme.
- Cycle to work scheme.
- Employee benefits portal including Wellbeing and Employee Assistance Programme.
- Staff lottery.
- Travel and car parking schemes.
- Ongoing training and development opportunities.
- Fantastic career progression opportunities and lots more!
If you would like to talk through this opportunity further, please contact please contact Rachael Burton, Operations Manager Benefits, on 01642 726 229.
The above post is subject to an enhanced Disclosure and Barring Service (DBS) check.
We operative a Guaranteed Interview Scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.
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Welfare Support Officer employer: North East Ambition
Contact Detail:
North East Ambition Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welfare Support Officer
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they support residents in crisis. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with various queries, role-play common scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly when it matters most.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to welfare support. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest opportunities and updates directly from us at StudySmarter.
We think you need these skills to ace Welfare Support Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Welfare Support Officer role. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills: Since this role involves a lot of interaction with residents and colleagues, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application to reflect your ability to connect effectively.
Highlight Your Problem-Solving Abilities: We’re looking for someone who can handle challenging situations with a ‘can do’ attitude. Share examples from your past where you've successfully resolved issues or provided support in tough circumstances.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at North East Ambition
✨Know Your Stuff
Make sure you understand the role of a Welfare Support Officer inside out. Familiarise yourself with the Discretionary Housing Payment Scheme and other relevant government initiatives. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
Since this role involves dealing with residents in crisis, be prepared to discuss your experience in handling difficult situations. Think of specific examples where you've successfully resolved issues or built relationships, as this will demonstrate your ability to communicate effectively and work well in a team.
✨Be Organised
The job can be fast-paced, so highlight your organisational skills during the interview. Share how you prioritise tasks and manage your time effectively, especially when dealing with multiple queries from both internal and external sources.
✨Embrace the Challenge
Express your enthusiasm for the challenges that come with the role. A 'can do' attitude is essential, so be ready to discuss how you approach problem-solving and your motivation for helping others in emergency situations. This will resonate well with the interviewers.