At a Glance
- Tasks: Join our Night Shift team to provide vital telecare and crisis response services.
- Company: Be part of North Tyneside Council, dedicated to community support and care.
- Benefits: Enjoy a supportive workplace with opportunities for growth and development.
- Other info: Join a diverse team committed to safeguarding and promoting well-being.
- Why this job: Make a real difference in people's lives while working flexible hours.
- Qualifications: Full UK driving licence and ability to handle moving tasks required.
The predicted salary is between 31500 - 38500 £ per year.
Exciting opportunity to join North Tyneside Council’s Care Call service. North Tyneside Council’s Care Call service is looking to recruit a full-time Telecare & Crisis Response Officer for our Night Shift team. The successful post holders will work as part of our front-line service.
Care Call provides many key services for and on behalf of North Tyneside Council, including installation of tele-care, monitoring and responding to calls into the service, out of hours call handling, and the provision of equipment. The successful applicant will be required to work outside of normal office hours to support the 24/7 crisis response service on a rotational shift pattern, which will include weekends and bank holidays.
The Care Call service is committed to supporting customers of our service, their families, and carers with appropriate tele-care installation and a tailored response to support people to live independently, well, and safeguarded. Applicants should hold a full UK driving licence and be able to undertake moving and handling tasks.
Contact: For an informal conversation regarding the vacancy, please contact: Michelle Lamb - Service Manager, Care Call (michelle.lamb@northtyneside.gov.uk) or Karen Graham - Service Manager, Care Call (karen.graham@northtyneside.gov.uk).
The post is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, and an Enhanced DBS disclosure will be required.
Our People First strategy is our promise to make North Tyneside Council an exceptional place to work, where everyone can thrive and flourish. We are committed to creating a workplace that reflects the diverse communities we serve. We believe that diversity, equity, and inclusion are fundamental to our success and the well-being of our employees and residents.
Together, we're crafting a workplace that's built on our values and a shared commitment to making a difference. If you are passionate and committed to making a difference and want to work somewhere where you can make positive change, we will provide the right environment for you to excel.
Alongside our People First strategy, we are committed to safeguarding and promoting the welfare of children and young people, and adults at risk of harm. All staff and volunteers are expected to share this commitment and to familiarise themselves with all relevant policies, procedures, and guidance. Within North Tyneside, safeguarding is everybody’s business.
Require a reasonable adjustment? If you feel a reasonable adjustment will provide additional support in both the recruitment process and within the workplace, please indicate this to the hiring manager on your application. Declaring a reasonable adjustment will not subject you to any form of discrimination when determining which applicants are successful for interview and employment with us.
Telecare & Crisis Response Officer employer: North East Ambition
Centurion Multi-Academy Trust is an exceptional employer that prioritises the professional growth of its staff while fostering a collaborative and innovative work culture. With a competitive salary and a commitment to operational excellence, employees are empowered to make a meaningful impact on the educational outcomes of pupils and the wider community. Located in a supportive environment, the Trust offers unique opportunities for leadership development and strategic involvement in shaping the future of education.
StudySmarter Expert Advice🤫
We think this is how you could land Telecare & Crisis Response Officer
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at North East Ambition.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from North East Ambition!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like North East Ambition, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at North East Ambition or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Telecare & Crisis Response Officer
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to North East Ambition:Before hitting send, make sure to tailor your application specifically to North East Ambition! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at North East Ambition
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
