At a Glance
- Tasks: Support 1st line Helpdesk and assist with IT issues in a dynamic team.
- Company: Join a successful Digital Live Service Team with a collaborative spirit.
- Benefits: Gain a Level 3 qualification while earning and learning in a flexible environment.
- Other info: Flexible working arrangements and a supportive apprenticeship programme await you.
- Why this job: Kickstart your IT career and make a real difference in supporting users.
- Qualifications: GCSE Grade 4/C in English and Maths, enthusiasm for IT, and basic digital skills.
The predicted salary is between 18000 - 25000 £ per year.
An exciting opportunity has arisen to join our Digital Live Service Team as an IT Apprentice. We have a very successful programme, our latest intake have all passed with distinctions. As an IT Apprentice you will support 1st line Helpdesk and the wider Desktop Support function. This role is ideal for someone developing a career in IT while working towards a Level 3 qualification. The post holder will play an important part in helping colleagues access reliable, secure IT services, ensuring issues are resolved quickly and that users receive a positive and professional support experience.
Our digital team provides frontline support for IT queries across the authority, responding to issues raised by telephone, email and the self‑service portal. Their work helps staff stay connected, productive and secure, which in turn supports the delivery of council services to residents across the borough.
Responsibilities
- The post holder will help diagnose and resolve IT issues.
- Respond to Helpdesk requests.
- Support users with day‑to‑day ICT queries.
- Contribute to small‑scale IT projects.
- Meet agreed service standards.
- Build technical knowledge throughout the apprenticeship.
- Develop skills needed to provide effective, customer‑focused IT support across the organisation.
The Successful Candidate
The role calls for strong communication and interpersonal skills, attention to detail, enthusiasm for IT, and the ability to work both collaboratively and independently when required. The successful candidate will have GCSE Grade 4/C or above in English and Maths (or equivalent), a keen interest in IT, basic digital skills, and the ability to communicate clearly, follow instructions and deliver a high standard of customer service. An understanding of Office 365, problem‑solving skills and previous IT study would be beneficial, but these can be developed further through the apprenticeship and on‑the‑job training.
Working Arrangements
Applications based upon flexible working arrangements are welcomed and will be given full consideration.
EEO and Reasonable Adjustments
If you feel a reasonable adjustment will provide additional support in both the recruitment process and within the workplace, please indicate this to the hiring manager on your application. Declaring a reasonable adjustment will not subject you to any form of discrimination when determining which applicants are successful for interview and employment with us.
Technical Apprentice employer: North East Ambition
Join our Digital Live Service Team as a Technical Apprentice and embark on a rewarding career in IT within a supportive and dynamic environment. Our commitment to employee growth is evident through our successful apprenticeship programme, where past participants have achieved distinctions, and we offer flexible working arrangements to ensure a healthy work-life balance. With opportunities to develop your technical skills while providing essential support to colleagues, you'll play a vital role in enhancing IT services across the borough.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Apprentice
✨Get Involved in Tech Communities
Dive into local tech meetups or online forums specific to IT consulting. Engaging with like-minded folks not only sharpens your knowledge but also opens doors to apprenticeship opportunities at firms like North East Ambition.
✨Leverage Your University Resources
Universities often have exclusive partnerships with companies for apprenticeship placements. Hit up your career services and see if North East Ambition is on their radar – they might even have insider info on application timelines!
✨Show Off Your Tech Projects
Create a simple portfolio showcasing any relevant projects or coursework you’ve done. This could be a website or a GitHub repo. When you apply to North East Ambition, having a tangible demonstration of your skills can really set you apart.
✨Join Apprenticeship Fairs
Keep an eye out for apprenticeship and career fairs focused on tech. It's a brilliant way to meet recruiters from companies like North East Ambition directly! Plus, you can practice your elevator pitch face-to-face.
We think you need these skills to ace Technical Apprentice
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it’s all about your technical know-how. Make sure your CV highlights any programming languages, software, or tools you’ve worked with, even if it was just a school project. If you’ve completed any relevant courses or certifications, let those shine!
Think Like a Consultant:Your cover letter is your chance to demonstrate that you've got the consulting mindset. Bring in examples of how you've solved problems in the past or contributed to team projects, showing your analytical skills. Companies like North East Ambition want to see that you can think critically and adapt!
Tailor Your Application to IT Consulting:Don't just send the same application everywhere. For North East Ambition, make sure you mention their specific projects or values that resonate with you. This shows you're genuinely interested and not just sending your CV on a whim. Personalisation goes a long way!
Get Your Online Presence Right:Since you're applying for an apprenticeship, having a professional online presence is key! Consider linking to your GitHub or any tech-related projects you've been part of. It gives us a peek into your practical skills and can really make your application stand out!
How to prepare for a job interview at North East Ambition
✨Show Off Your Technical Know-How
In IT consulting, having a grasp of the technical tools and systems used in the industry is key. Be prepared to discuss any relevant software or methodologies you've learned about, like Agile or specific programming languages. Even if you haven't used them extensively, demonstrating your familiarity can set you apart!
✨Discuss Problem-Solving Scenarios
Consulting is all about solving problems for clients. Think about any experiences, whether from school projects or personal interests, where you tackled a challenge. Be ready to explain your thought process in detail, as this shows your analytical thinking and how you approach issues—both vital in this field!
✨Highlight Your Willingness to Learn
As an apprenticeship candidate, they're looking for potential and eagerness to grow. Make sure you convey your enthusiasm for learning new skills and adapting to new technologies. Share examples of how you've taken the initiative in the past to expand your knowledge—whether through online courses or tech clubs!
✨Be Ready for Behavioural Questions
Expect to face a few behavioural questions, where you'll need to showcase your teamwork and communication skills. Prepare examples from your experiences in school or group projects that reflect your ability to collaborate and contribute effectively. This is vital in consulting, as you'll be working with teams and clients regularly!
