At a Glance
- Tasks: Be the welcoming face of Mental Health Matters and keep our office running smoothly.
- Company: Join a supportive team at Mental Health Matters, dedicated to mental health and wellbeing.
- Benefits: Enjoy competitive pay, flexible working, and a range of wellbeing resources.
- Other info: We value diversity and are committed to creating an inclusive workplace for all.
- Why this job: Make a real difference every day while developing your career in a dynamic environment.
- Qualifications: Experience in office coordination, strong communication skills, and a proactive attitude.
The predicted salary is between 29378 - 29378 £ per year.
Hours of work: 37.5 hours per week
Salary: £26,607 with progression to £29,378 per annum
Location: On-site - Waterside House, Sunderland Enterprise Park, SR5 2TZ
Can you be the welcoming face that helps keep Mental Health Matters running smoothly? Join us and make a difference every day.
About the role
We have an exciting opportunity for an Office Coordinator to join our dynamic CEO Office Team at Mental Health Matters. As the first point of contact for visitors, colleagues and external stakeholders, you will play a vital role in creating a professional, welcoming and well-organised environment within our central office. This will require full-time on-site working. Working as part of the CEO Office, you will support the smooth day-to-day running of the office, ensuring a safe, compliant and well-maintained workplace for everyone. This is a varied and rewarding role where no two days are the same. You will coordinate front-of-house and reception services, answer and manage the main phone line, oversee office administration and facilities management, support compliance activities, and help ensure complaints and compliments are managed effectively. You will also play an important role in supporting governance activity by maintaining organisational trackers, coordinating policy review schedules and helping to keep key organisational priorities on track.
We are looking for an organised and proactive individual who enjoys working in a busy environment, takes pride in delivering excellent customer service and can confidently manage a range of responsibilities while maintaining a high level of professionalism.
About you
- Experience of working in a reception, office coordination or administrative role
- Experience of dealing with members of the public and managing telephone enquiries
- Strong organisational skills with the ability to prioritise workload and manage multiple tasks effectively
- Excellent communication skills, both written and verbal
- A professional, friendly and approachable manner with outstanding customer service skills
- Experience of handling sensitive or confidential information appropriately
- Good administrative skills and attention to detail
- Confidence using Microsoft Office applications
- An understanding of confidentiality and data protection requirements
- The ability to work independently whilst also contributing positively as part of a team
- A proactive approach to problem solving and maintaining accurate records
It would be advantageous if you have experience of working within a health, social care or public sector environment, coordinating complaints or governance processes, or supporting facilities and office management activities. Above all, we are looking for someone who is reliable, supportive, organised and committed to delivering a positive experience for colleagues, visitors and stakeholders, whilst demonstrating our values in everything they do.
Benefits
- Competitive salaries, with an annual pay review process
- 25 days Annual leave, increasing with length of service, plus bank holidays
- Enhanced Occupational Sick pay
- Access to our workplace pension scheme
- Family friendly and flexible working arrangements to support a good work life balance
- Access to our Wellbeing Offer – including EAP, Virtual GP service and wellbeing resources
- Life Assurance and Free Will writing service
- Blue Light Card and Charity Workers discounts
- Access to Tickets for Good
- Employee recognition and celebration schemes
- A tailored induction programme, bespoke Personal Development and Career Pathways to support you in your role and your career aspirations
Equality, Diversity and Inclusion
We are proud to be an equal opportunities employer and are committed to building a diverse and inclusive workforce that reflects the communities we serve. We believe everyone should have access to fair and accessible opportunities, and we are committed to ensuring our recruitment processes are welcoming and inclusive for all. During the application process, we may ask for some personal information to help us understand how we can make our recruitment practices as fair and accessible as possible. Any information you provide will be treated confidentially and used solely for this purpose. We value the unique experiences, perspectives and contributions that diversity brings and are committed to creating a culture where everyone feels respected, supported and able to be themselves.
Contact Sian Stokes - sstokes@mhm.org.uk
Office Coordinator in Sunderland employer: North East Ambition
Mental Health Matters is an exceptional employer, offering a supportive and inclusive work environment at our Sunderland office. With competitive salaries, generous annual leave, and a strong focus on employee wellbeing, we empower our staff to thrive both personally and professionally. Join us to make a meaningful impact in mental health while enjoying tailored development opportunities and a culture that values diversity and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Office Coordinator in Sunderland
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
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Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at North East Ambition!
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We think you need these skills to ace Office Coordinator in Sunderland
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at North East Ambition. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to North East Ambition and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at North East Ambition. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to North East Ambition's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at North East Ambition
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with North East Ambition.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at North East Ambition will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
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Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact North East Ambition and how you would contribute to adapting HR strategies.
