At a Glance
- Tasks: Manage enquiries, handle appeals, and provide expert advice to improve council services.
- Company: Join a forward-thinking team dedicated to supporting residents and businesses.
- Benefits: Competitive salary, career development, and the chance to make a real community impact.
- Other info: Opportunities for innovation and continuous improvement in a supportive environment.
- Why this job: Be part of a dynamic team influencing positive change in vital council services.
- Qualifications: Experience in Revenues and Benefits, strong communication skills, and a proactive approach.
The predicted salary is between 30000 - 40000 £ per year.
We have an exciting role on offer within our Resident and Business Support service as a Revenues and Benefits Technical Support Officer. This is a rewarding role where your expertise will make a real difference to our communities while helping shape and improve vital council services. Our Revenues and Benefits Service is at the heart of the Council, ensuring essential services are funded while providing crucial financial support to residents and businesses.
In this role, you’ll be part of a forward-thinking, fast-paced team, working on a diverse range of complex and impactful cases. This is more than a technical role; it’s an opportunity to influence service delivery, support colleagues and contribute to continuous improvement. You’ll take on a varied and engaging workload, including:
- Managing and responding to high-level enquiries such as complaints, Freedom of Information requests, Subject Access Requests and Councillor enquiries.
- Handling appeals and representing the Council at tribunals.
- Supporting enforcement activity, including attending court and progressing legal actions such as bankruptcy, charging orders and winding‑up proceedings.
- Providing expert technical advice across Resident and Business Support services.
- Delivering training and developing structured learning programmes, including inductions for new colleagues.
- Supporting quality assurance processes to maintain high service standards.
- Identifying opportunities for innovation, efficiency and service improvement.
We’re looking for someone who is passionate, adaptable and ready to take the next step in their career. You’ll bring:
- Significant experience within a Revenues and Benefits environment (Council Tax, Business Rates or Welfare Benefits is essential).
- Strong technical knowledge or the ability to quickly develop expertise.
- Excellent communication skills and confidence dealing with complex cases.
- A proactive, solutions‑focused approach.
- The ability to support change and contribute to service development.
Whether you’re already in a similar technical role or looking to build on your existing experience, influence positive change, and be part of a supportive and progressive team; we’d love to hear from you.
Please note this post is subject to a Baseline Personnel Security Standard (BPSS) Check, which includes a Verification of Criminal Record check (unspent convictions only). We operate a Guaranteed Interview Scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.
Revenue & Benefits Technical Support Officer employer: North East Ambition
Join our Resident and Business Support team as a Revenues and Benefits Technical Support Officer, where you will play a vital role in enhancing community services while enjoying a supportive and progressive work culture. We offer excellent employee growth opportunities, including training and development programmes, and a chance to influence meaningful change within the council. Located in a dynamic environment, this position not only allows you to make a real difference but also provides a collaborative atmosphere that values innovation and efficiency.
StudySmarter Expert Advice🤫
We think this is how you could land Revenue & Benefits Technical Support Officer
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like North East Ambition, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like North East Ambition and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Revenue & Benefits Technical Support Officer
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for North East Ambition and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at North East Ambition
✨Get to Know Public Sector Values
Before your interview with North East Ambition, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for North East Ambition.
