Service Manager- Durham in North East

Central Recruitment is working with a prominent national homelessness charity, whose work includes supporting and accommodating young people. Our client is currently recruiting for a Service Manager to work in the Durham area at a service which provides a range of support to young people at risk of homelessness.

Working hours and compensation:

• 37.5 hours per week
• Monday – Friday, between the hours of 8AM – 8PM
• Usual working hours: 9AM – 5PM
• Temporary: approx. 3 months
• £20.28 per hour (£17.63 per hour, with £2.65 holiday pay)

You will be based across two accommodation sites which have 5 units each, and 7 outreach flats.

Key Responsibilities

• Manage a team of Progression Coaches, Night Coaches, and Outreach Workers
• Build and maintain relationships with commissioners, stakeholders, and partner organisations
• Ensure building safety through risk assessments, health and safety checks, and reporting
• Liaise with internal departments to support effective service delivery
• Monitor and manage budgets in collaboration with finance leadership
• Deliver high standards of support for young people and effective housing management, meeting KPIs
• Apply Acceptance and Commitment Therapy principles to support clients’ development and goals
• Ensure compliance with all regulatory and quality standards, including Ofsted requirements

What We\’re Looking For

• Experience leading teams, setting goals, and driving continuous service improvement
• Committed to developing and motivating staff through mentoring, coaching, and feedback
• Strong analytical skills to assess complex situations, manage risks, and implement solutions
• Excellent communication with diverse stakeholders, including clients and external partners
• Proven ability to build and maintain internal and external relationships
• Data-driven decision-making using reports and KPIs

Further Requirements

• Current valid right to work in the UK
• Minimum 12 months’ of paid experience in a front line social care role within the last 3 years*
• A fully enhanced DBS either registered on the DBS update service or issued within the last 12 months, or willingness to apply for one through Central (at a cost of £60)
• Employment or education history to cover the last 5 years which can be verified through the referencing process

*The minimum requirement is the first stage criteria, and we will therefore be unable to consider your application unless you can demonstrate a relevant work history in line with this position.

If you feel that you fully meet the above criteria for this role and would like to apply, please forward your CV for consideration to towork@centralcare.co.uk.