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- Tasks: Support Adult Care Teams with administrative tasks and customer-facing services.
- Company: Durham County Council, committed to equality and diversity.
- Benefits: Competitive salary, generous leave, pension scheme, and flexible working options.
- Why this job: Join a supportive team and make a difference in people's lives.
- Qualifications: NVQ Level 2 in Business Administration or equivalent required.
- Other info: Guaranteed interview scheme for eligible applicants and excellent career growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Business Services have an exciting opportunity to appoint various Grade 3 Business Services Assistants to join our team supporting Durham County Council’s Adult Care Teams. Full time, part time, permanent and temporary contracts available.
The roles will provide support to one of the Learning Disabilities, Locality or County-wide Occupational Therapy and Sensory Support Service Teams. The Adult Health Services Teams ensure that the social care needs of people are fully assessed under the Care Act and that the services are delivered, monitored and reviewed in accordance with agreed care plans.
What is involved? You will become part of an administrative support team working alongside our Council’s hybrid model between your home address and another base within County Durham. We’re looking for a reliable, organised administrator to support our frontline teams and to deliver a professional service. You’ll provide day-to-day administrative support, manage calls, inboxes and digital mail, maintain accurate electronic records, process referrals, applications and invoices, and liaise with a wide range of external agencies. You’ll also support confidential work, track activity and expenditure, assist with customer-facing services, and embrace new ways of working including AI tools.
If you’re detail-focused, confident with digital systems, and enjoy working in a busy, people-focused environment, we’d love to hear from you.
What will I need? NVQ Level 2 in Business Administration (or equivalent). Please refer to the attached Person Specification for the full criteria.
Interviews will be held week commencing 2nd March 2026. We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.
Our offer to you: We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years’ continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Explore the full range of rewards and benefits on our website. Rewards and benefits are subject to individual terms and conditions.
Equality, Diversity, and Inclusion: We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled people and offer support throughout the recruitment process.
How to apply: Please note, we do not accept CVs. All applications must be submitted online via the Northeast Jobs portal. Use the ‘Person Specification’ section of the form to clearly demonstrate how you meet the essential (and where possible, desirable) criteria. Applications that do not evidence the essential requirements will not be shortlisted. For guidance on completing your application, visit our website.
If you require assistance when applying for this role, please contact our Recruitment Helpdesk on 03000 26 27 27, or via email RecruitmentResources@durham.gov.uk. All correspondence relating to your application will be sent from donotreply@northeastjobs.org.uk. Kindly check your spam/junk folder regularly to ensure you don’t miss any updates.
Business Services Assistants in North East employer: North East Ambition
Contact Detail:
North East Ambition Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Services Assistants in North East
✨Tip Number 1
Get to know the company! Research Durham County Council and their Adult Care Teams. Understanding their values and services will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. A friendly chat can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to administrative support and customer service. Role-playing with a friend can help you feel more confident and articulate your skills effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Business Services Assistants in North East
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in a Business Services Assistant and how your skills match up. This will help you tailor your application to stand out!
Showcase Your Skills: When filling out the application, highlight your relevant experience and skills. Use the 'Person Specification' section to clearly demonstrate how you meet the essential criteria. We want to see how you can support our teams effectively!
Be Professional and Clear: Keep your language professional but friendly. Make sure your application is clear and concise, avoiding any jargon that might confuse us. Remember, we’re looking for organised and reliable individuals, so let that shine through in your writing!
Apply Through Our Website: Don’t forget to submit your application online via the Northeast Jobs portal. We don’t accept CVs, so make sure you follow the instructions carefully. If you need help, reach out to our Recruitment Helpdesk – we’re here to support you!
How to prepare for a job interview at North East Ambition
✨Know Your Role
Before the interview, make sure you thoroughly understand the responsibilities of a Business Services Assistant. Familiarise yourself with the key tasks like managing calls, processing referrals, and maintaining electronic records. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Skills
Prepare to discuss your organisational skills and experience with digital systems. Think of specific examples where you've successfully managed administrative tasks or worked in a busy environment. Highlighting your NVQ Level 2 in Business Administration will also reinforce your qualifications.
✨Embrace the Hybrid Model
Since the role involves a hybrid working model, be ready to talk about your experience with remote work. Share how you stay organised and productive while working from home, and mention any tools or strategies you use to communicate effectively with your team.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the support available for new employees, or how they embrace new technologies like AI tools. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
