At a Glance
- Tasks: Collect passenger insights and transform chaos into meaningful data.
- Company: Join Nexus, a team that thrives on curiosity and collaboration.
- Benefits: Enjoy free travel, generous leave, and discounts on everyday essentials.
- Other info: Be part of a supportive team with great career growth opportunities.
- Why this job: Make a real impact while having fun and learning every day.
- Qualifications: Strong communication skills and a knack for detail are essential.
The predicted salary is between 30000 - 42000 € per year.
Join Nexus as a Researcher and dive headfirst into a world where curiosity isn’t just welcomed—it’s practically our love language, giving you the chance to poke at big questions, uncover clever insights, and help shape our people journey while working with a team that celebrates bright ideas, bold thinking, and the occasional “aha!” moment that shows up at completely unreasonable hours.
Typical Day
- Start your shift by grabbing your handheld device, your loyal sidekick in the quest for accurate transport data.
- Hop onto a Metro, bus or ferry and begin collecting passenger insights like a friendly undercover detective.
- Chat with travellers, ask questions, and listen closely — all while keeping your customer-service charm switched firmly to “on.”
- Count passengers with the precision of someone guarding the last biscuit in the tin.
- Work solo or team up with fellow researchers, depending on the mission of the day.
- Adapt on the fly when timetables misbehave, routes change, or the weather decides to add “character” to your day.
- Feed your collected data back to the office, helping turn real-world chaos into meaningful insights.
- Finish your shift knowing you’ve helped keep Tyne & Wear’s transport story accurate, human, and surprisingly entertaining.
About You
- Comfortable using handheld electronic devices — basically, you and a tablet become best friends instantly.
- Quick to learn new processes, like a human software update that actually installs smoothly.
- Interpersonal skills so good you could probably charm a grumpy pigeon.
- Verbal communication, questioning, and listening skills sharp enough to make you the Sherlock Holmes of small talk.
- A positive, flexible, and reliable attitude — the kind of person who rolls with surprises and still smiles about it.
- Attention to detail that borders on “I notice everything,” in a helpful, non‑creepy way.
- Time‑keeping skills that would impress even the most punctual train.
- A natural accuracy‑wizard, especially when collecting data that needs to be spot‑on.
- Equally happy flying solo or teaming up with others — a social chameleon with purpose.
- A customer‑focused mindset — you genuinely like people, even before your morning coffee.
Who we are looking for
You must be able to work collaboratively as part of a team that lives our company values every day supporting each other, delivering exceptional service, and creating a positive, respectful environment for colleagues and customers alike. As a colleague within Nexus, you will take pride in delivering your best performance, respecting others and working towards team goals through collaboration, agility and embracing learning opportunities.
Our Team
You will join a diverse team who are passionate about the role. There are 19 of us in the team and some of us have worked in the role for over 25 years. The great news is, between us we have a fantastic set of knowledge and skills to support each other to get the job done.
About Us
We care for our communities, deliver with trust and accountability, and adapt with innovation. Every journey is designed to be sustainable, inclusive, and customer‑focused because when we move forward together, we create a cleaner environment, a stronger economy, and a better future for all.
What we offer
- This is a Monday to Sunday job, consisting of early, middle and late shifts.
- You’ll work a 21.60‑hour week.
- You’ll be part of a generous pension scheme (Local Government Pension Scheme).
- 28 days annual leave per year (pro rata) plus bank holidays and time off for volunteering too.
- Enjoy travelling for free in Tyne and Wear with our enhanced travel benefits for you and your family.
- Free or discounted travel with Grand Central, LNER, Lumo, Northern Rail and TransPennine Express.
- You will have the opportunity to contribute to a health cash plan that will contribute (and dependants if you have them) towards dental costs, optical, and lots more.
- Access to our reward app with over 1000 plus high street discounts on groceries, holidays and days out.
- We like to grow our own colleagues (not literally of course!), so when you’re ready for the next step in your career, we can help develop you.
What to expect at interview
Our selection process includes a structured interview. Interviews will take place week commencing 12 January 2026. Closing date: Tuesday, 6 January 2026 at 9am.
Please note: All communication regarding your application for this post will be sent to the email address that you have registered online with North East Jobs, this will include your invitation to any online assessment you are required to undertake and also your invite to interview if you are short‑listed. Please ensure you check your email inbox after the closing date for notifications from North East Jobs as you will not be notified by any other means. Please also remember to check your junk email items as the notification may appear here.
Researcher (Market Research) in Newcastle upon Tyne employer: North East Ambition
At Nexus, we pride ourselves on fostering a vibrant work culture where curiosity and collaboration thrive. As a Researcher, you'll enjoy generous benefits including a robust pension scheme, ample annual leave, and free travel across Tyne and Wear, all while being part of a supportive team dedicated to personal and professional growth. Join us in making a meaningful impact on our communities and enjoy the unique opportunity to develop your skills in a dynamic environment that values every contribution.
StudySmarter Expert Advice🤫
We think this is how you could land Researcher (Market Research) in Newcastle upon Tyne
✨Tip Number 1
Get to know the company culture before your interview. Dive into their website and social media to see what they're all about. This way, you can tailor your answers to show how you fit right in with their vibe!
✨Tip Number 2
Practice your small talk skills! You’ll be chatting with travellers, so being able to strike up a conversation is key. Try role-playing with a friend to get comfortable asking questions and listening actively.
✨Tip Number 3
Show off your adaptability! During the interview, share examples of how you've handled unexpected changes or challenges in the past. This will highlight your flexibility and problem-solving skills, which are super important for this role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Researcher (Market Research) in Newcastle upon Tyne
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your charm and enthusiasm for the role.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your relevant skills and experiences that align with what we’re looking for in a Researcher. It shows us you’ve done your homework!
Show Off Your Curiosity:Since curiosity is our love language, share examples of how you've explored big questions or uncovered insights in the past. We love hearing about those 'aha!' moments that make you tick!
Check Your Details:Before hitting send, double-check your application for any typos or errors. Attention to detail is key, and we appreciate candidates who take the time to ensure everything is spot-on!
How to prepare for a job interview at North East Ambition
✨Know Your Stuff
Before the interview, dive deep into Nexus and its mission. Understand their focus on community and customer service. Be ready to discuss how your skills in market research can contribute to their goals.
✨Show Off Your People Skills
Since this role involves chatting with travellers, highlight your interpersonal skills during the interview. Share examples of how you've successfully engaged with people in past roles, showcasing your charm and ability to connect.
✨Be Adaptable
Nexus values flexibility, so prepare to discuss times when you've had to adapt quickly to changing situations. Whether it’s a last-minute change in plans or unexpected challenges, show that you can roll with the punches and still deliver results.
✨Attention to Detail is Key
As a researcher, accuracy is crucial. Bring up specific instances where your attention to detail made a difference in your work. This will demonstrate that you understand the importance of precision in data collection and analysis.
