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- Tasks: Arrange school and social services transport for children and young people.
- Company: Join the Council's Passenger Transport team at County Hall, Morpeth.
- Benefits: Enjoy 26 days annual leave, pension scheme, and flexible working options.
- Other info: Full-time role with excellent career growth and a supportive team environment.
- Why this job: Make a real difference in the community while developing your skills.
- Qualifications: Good education, customer service passion, and strong communication skills.
The predicted salary is between 28800 - 43200 £ per year.
As a Transport Network Officer you will be working within the Council's Passenger Transport team which comprises of 14 members of staff and is based at County Hall, Morpeth. You will undertake the critical role of arranging school/college transport for children and young people as well as social services transport. You will also be involved in a whole range of activities covering areas as diverse as assessment of eligibility, child safeguarding and implementing cost-saving initiatives. We are looking for a highly motivated self-starter with a passion for delivering excellent customer service who is also commercially minded.
Requirements of the job:
- Good general level of education, literate & numerate with a passion for delivering excellent customer service.
- A great team player with well-developed interpersonal skills and able to communicate effectively both orally and in writing with colleagues and members of the public.
- To put transport arrangements in place for service users ranging from children and young people to vulnerable adults, ensuring education transport is arranged in accordance with school transport policies.
- Play a central role in undertaking periodic clean-sheet route reviews of the school transport network and social services transport to ensure best use of public money.
For further information about this vacancy, please contact Mark Cusack (Passenger Transport Manager) via email: mark.cusack@northumberland.gov.uk
Why choose us?
- 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees).
- Automatic enrolment into the Local Government Pension Scheme.
- Flexi scheme (if applicable) – up to 2 days flexible leave available per month (pro rata for part-time employees).
This is a full time position. We are proud to be an equal opportunities employer.
Transport Network Officer in Morpeth employer: North East Ambition
Contact Detail:
North East Ambition Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transport Network Officer in Morpeth
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the Council, especially in the Passenger Transport team. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your customer service skills. Think of examples where you've gone above and beyond for someone – this role is all about delivering excellent service!
✨Tip Number 3
Show off your teamwork skills! Be ready to discuss how you’ve collaborated with others in past roles. The Council values great team players, so let that shine through in your conversations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, keep an eye on your emails for updates – you don’t want to miss that interview invite!
We think you need these skills to ace Transport Network Officer in Morpeth
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your enthusiasm for delivering excellent customer service in your application. We want to see how you can bring that passion to the role of Transport Network Officer, so share any relevant experiences or examples!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on your skills and experiences that match the job description.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the specific role. Mention how your skills align with the responsibilities of arranging transport and ensuring compliance with policies – we love seeing that connection!
Check Your Details: Before hitting that submit button, double-check your application for any typos or errors. We’re looking for attention to detail, so make sure everything is polished and professional. And remember, apply through our website for the best chance!
How to prepare for a job interview at North East Ambition
✨Know Your Stuff
Before the interview, make sure you understand the role of a Transport Network Officer. Familiarise yourself with school transport policies and the importance of child safeguarding. This will show your passion for delivering excellent customer service and your commitment to the role.
✨Show Off Your Team Spirit
As a team player, be ready to discuss your experiences working in teams. Think of examples where you've collaborated effectively with others, especially in challenging situations. Highlight your interpersonal skills and how they contribute to a positive work environment.
✨Be Customer-Focused
Prepare to talk about your approach to customer service. Have specific examples ready that demonstrate how you've gone above and beyond to meet the needs of service users, whether they are children, young people, or vulnerable adults. This will resonate well with the interviewers.
✨Think Cost-Effectively
Since the role involves implementing cost-saving initiatives, come prepared with ideas or examples of how you've contributed to budget management or efficiency improvements in previous roles. This shows you're commercially minded and can help the council make the best use of public money.