At a Glance
- Tasks: Help residents with their queries and provide essential information across various services.
- Company: Northumberland County Council, dedicated to making a difference in the community.
- Benefits: 26 days annual leave, pension scheme, flexible working hours, and ongoing training.
- Other info: Hybrid working model with opportunities for personal and professional growth.
- Why this job: Make a real impact in people's lives while enjoying a supportive team environment.
- Qualifications: Enthusiastic, good listener, and passionate about helping others.
The predicted salary is between 24000 - 28000 £ per year.
We are looking for two Customer Experience Coordinators Fixed Term for 12 months. 1 x 37 hours per week post, 1 x 30 hour per week post.
The Role
Would you like a challenging and rewarding role with real opportunities to help people who visit, live and work in Northumberland? Do you get a buzz out of knowing that you have made a difference to someone's life? If so, we want to hear from you!
Who we are
The Customer Experience team are the first point of contact for people who get in touch with the council. The team operates a telephone contact centre based at County Hall in Morpeth. Our Customer Experience Coordinators work in a hybrid way, working from home and in the office and are part of a tight-knit team supported by our team leaders. We are passionate about delivering accessible and easy services to everyone. Through meaningful conversations we will provide clear information and advice to our customers. We provide advice across a wide range of areas including housing, benefits, council tax, blue badges, concessionary travel, household waste, highways, planning and much, much more!
We have a full training programme to get you up to speed and continued development opportunities. We are passionate about our staff and their wellbeing, we offer loads of resources, staff network groups and other support for our people to tap into.
Sociable working hours shifts vary between the hours of 8am and 5pm Monday to Friday.
Who are we looking for?
- Someone who is enthusiastic, optimistic and passionate about helping people, who puts the customer at the heart of everything that they do.
- A good listener who can easily strike up a rapport with people and gain their trust.
- Someone who is curious and patient and will take the time to understand the person and offer solutions that may be provided by the council and our community partners.
- A good team player who works well with others.
- Someone who is flexible and happy to work in different locations throughout Northumberland.
A DBS check is required for the role.
Please note we will only be accepting completed applications for this role. No CVs will be considered.
For further information about the role please contact Sarah Carrick Email: Sarah.Carrick@northumberland.gov.uk
Northumberland County Council's (NCC) vision is ‘Land of Great Opportunities’, for current and future generations. We believe there is no better place to live and work.
Why choose us?
- 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
- Automatic enrolment into the Local Government Pension Scheme
- Flexi scheme (if applicable) - up to 2 days flexible leave available per month (pro rata for part-time employees)
Further information
We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you have a disability and would prefer to apply in a different format, please see the alternative methods below. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.
Alternative application format: British Sign Language: northumberlandcc-cs.signvideo.net For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930
Hybrid Customer Experience Coordinator — Empower Residents in Morpeth employer: North East Ambition
Northumberland County Council is an exceptional employer, offering a rewarding opportunity for those passionate about making a difference in the community. With a strong focus on employee wellbeing, comprehensive training programmes, and flexible working arrangements, we foster a supportive and inclusive work culture that prioritises personal growth and development. Our commitment to providing outstanding benefits, including generous annual leave and a robust pension scheme, makes us a desirable place to work in the heart of Northumberland.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Customer Experience Coordinator — Empower Residents in Morpeth
✨Tip Number 1
Get to know the company! Research Northumberland County Council and their values. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit.
✨Tip Number 2
Practice your listening skills! As a Customer Experience Coordinator, you'll need to connect with people. Role-play with friends or family to improve your ability to listen and respond effectively to different scenarios.
✨Tip Number 3
Be ready to share your experiences! Think of examples where you've made a difference in someone's life. This will help you demonstrate your passion for helping others during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining our team and making a positive impact in Northumberland.
We think you need these skills to ace Hybrid Customer Experience Coordinator — Empower Residents in Morpeth
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for helping others and your passion for customer service.
Tailor Your Responses:Make sure to read the job description carefully and tailor your answers to highlight how your skills and experiences align with what we're looking for. This shows us that you understand the role and are genuinely interested in joining our team.
Showcase Your Listening Skills:Since being a good listener is key for this role, share examples in your application that demonstrate your ability to connect with people and understand their needs. This will help us see how you can make a difference in our customers' lives.
Apply Through Our Website:Remember, we only accept completed applications through our website, so make sure you submit yours there. It’s the best way for us to receive your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at North East Ambition
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Experience Coordinator role. Familiarise yourself with the key responsibilities and the types of queries you might handle. This will help you demonstrate your enthusiasm and readiness to contribute from day one.
✨Showcase Your People Skills
Since this role is all about helping people, be prepared to share examples of how you've successfully interacted with customers in the past. Highlight your listening skills and ability to build rapport, as these are crucial for making a positive impact on residents' lives.
✨Demonstrate Flexibility and Team Spirit
The job requires working in different locations and as part of a tight-knit team. Be ready to discuss your adaptability and experiences working collaboratively. Share specific instances where you’ve worked well with others to achieve a common goal.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your genuine interest in the role and the organisation. Inquire about the training programme or how the team supports each other, which can also give you insight into the company culture.
