At a Glance
- Tasks: Help people by providing clear information and advice through meaningful conversations.
- Company: Northumberland County Council, dedicated to making a difference in the community.
- Benefits: 26 days annual leave, pension scheme, flexible working hours, and ongoing training.
- Other info: Hybrid working model with opportunities for personal and professional growth.
- Why this job: Make a real impact in people's lives while enjoying a supportive team environment.
- Qualifications: Enthusiastic, good listener, and passionate about helping others.
The predicted salary is between 24000 - 28000 £ per year.
We are looking for two Customer Experience Coordinators Fixed Term for 12 months. 1 x 37 hours per week post, 1 x 30 hour per week post.
The Role
Would you like a challenging and rewarding role with real opportunities to help people who visit, live and work in Northumberland? Do you get a buzz out of knowing that you have made a difference to someone's life? If so, we want to hear from you!
Who we are
The Customer Experience team are the first point of contact for people who get in touch with the council. The team operates a telephone contact centre based at County Hall in Morpeth. Our Customer Experience Coordinators work in a hybrid way, working from home and in the office and are part of a tight-knit team supported by our team leaders. We are passionate about delivering accessible and easy services to everyone. Through meaningful conversations we will provide clear information and advice to our customers. We provide advice across a wide range of areas including housing, benefits, council tax, blue badges, concessionary travel, household waste, highways, planning and much, much more! We have a full training programme to get you up to speed and continued development opportunities. We are passionate about our staff and their wellbeing, we offer loads of resources, staff network groups and other support for our people to tap into.
Sociable working hours shifts vary between the hours of 8am and 5pm Monday to Friday.
Who are we looking for?
- Someone who is enthusiastic, optimistic and passionate about helping people, who puts the customer at the heart of everything that they do.
- A good listener who can easily strike up a rapport with people and gain their trust.
- Someone who is curious and patient and will take the time to understand the person and offer solutions that may be provided by the council and our community partners.
- A good team player who works well with others.
- Someone who is flexible and happy to work in different locations throughout Northumberland.
A DBS check is required for the role.
Please note we will only be accepting completed applications for this role. No CVs will be considered.
For further information about the role please contact Sarah Carrick Email: Sarah.Carrick@northumberland.gov.uk
Northumberland County Council's (NCC) vision is ‘Land of Great Opportunities’, for current and future generations. We believe there is no better place to live and work.
Why choose us?
- 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
- Automatic enrolment into the Local Government Pension Scheme
- Flexi scheme (if applicable) - up to 2 days flexible leave available per month (pro rata for part-time employees)
Further information
We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you have a disability and would prefer to apply in a different format, please see the alternative methods below. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.
Alternative application format: British Sign Language: northumberlandcc-cs.signvideo.net For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930
Customer Experience Coordinator in Morpeth employer: North East Ambition
Northumberland County Council is an exceptional employer, offering a rewarding role as a Customer Experience Coordinator where you can truly make a difference in the lives of residents and visitors. With a strong focus on employee wellbeing, comprehensive training programmes, and flexible working arrangements, we foster a supportive and inclusive work culture that prioritises personal growth and development. Enjoy generous benefits including 26 days of annual leave, a Local Government Pension Scheme, and a commitment to equal opportunities, all while working in the beautiful surroundings of Northumberland.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Coordinator in Morpeth
✨Tip Number 1
Get to know the company! Research Northumberland County Council and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference in the community.
✨Tip Number 2
Practice your listening skills! As a Customer Experience Coordinator, being a good listener is key. Try role-playing with a friend or family member to get comfortable with asking questions and responding to different scenarios.
✨Tip Number 3
Show off your enthusiasm! When you get the chance to chat with interviewers, let your passion for helping people shine through. Share personal stories that highlight your customer service skills and how you've made a positive impact before.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about the role and ready to be part of our amazing team at Northumberland County Council.
We think you need these skills to ace Customer Experience Coordinator in Morpeth
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for helping others and your passion for customer service.
Tailor Your Responses:Make sure to read the job description carefully and tailor your answers to highlight how your skills and experiences align with what we're looking for. This shows us that you understand the role and are genuinely interested in joining our team.
Showcase Your Listening Skills:As a Customer Experience Coordinator, being a good listener is key. Use your application to demonstrate how you've effectively listened to and supported customers in the past. Share specific examples that highlight your ability to build rapport and trust.
Apply Through Our Website:Remember, we only accept completed applications through our website, so make sure you submit yours there. It’s the best way for us to receive your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at North East Ambition
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Experience Coordinator role. Familiarise yourself with the key responsibilities and the types of queries you might handle. This will help you demonstrate your enthusiasm and readiness to contribute to the team.
✨Showcase Your People Skills
As a Customer Experience Coordinator, you'll need to connect with people easily. Prepare examples from your past experiences where you've successfully built rapport or resolved customer issues. This will highlight your ability to put customers at the heart of everything you do.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and patience. Think about how you would handle various customer situations, especially those related to council services. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. This shows your genuine interest in the role and the organisation. You might ask about the training programme or how the team collaborates in a hybrid working environment.
