At a Glance
- Tasks: Assist customers, shelve books, process new materials, and support ICT use.
- Company: Join The Word, a modern library in South Shields, dedicated to community engagement.
- Benefits: Enjoy a competitive salary, excellent benefits package, and a collaborative work environment.
- Other info: Fixed term contract until April 2026; apply by 17 July 2025.
- Why this job: Be part of a vibrant team, make a difference, and enhance your customer service skills.
- Qualifications: Library experience and a background in working with children are essential.
The predicted salary is between 21500 - 29500 £ per year.
Library and Information Assistant
(The Word, South Shields)
£25,183 pa
Fixed Term Contract until 30 April 2026
We are looking to recruit an experienced Library and Information Assistant. Duties will include providing customer information, shelving, processing new books and other materials, as well as assisting the public with use of ICT facilities.
You will be required to have library experience, as well as experience of working with children.
If you enjoy working as part of a team, are well motivated with excellent customer care skills and would relish working in a modern library we would like to hear from you.
For an informal discussion about this post, please contact Julia Robinson, Principal Librarian on (0191) 424 7298.
We offer an excellent benefits package and further information is available here - www.southtyneside.gov.uk/workinghere
We do not currently offer skilled worker visa sponsorship.
To view our Privacy Notice please visit: https://southtyneside.gov.uk/article/2780/Privacy-notice-for-job-applicants
Please note that if you apply for this role, all communication regarding your application will be sent to the email address that you have registered with North East Jobs, please ensure you check your junk mail.
Closing date: Noon, Thursday 17 July 2025.
Library and Information Assistant (The Word, South Shields) employer: North East Ambition
At The Word in South Shields, we pride ourselves on being an exceptional employer that values teamwork, customer service, and professional development. Our modern library environment fosters a collaborative work culture, offering employees opportunities for growth and a comprehensive benefits package that enhances work-life balance. Join us to make a meaningful impact in the community while enjoying a supportive and dynamic workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Library and Information Assistant (The Word, South Shields)
✨Tip Number 1
Familiarise yourself with the specific services and resources offered at The Word, South Shields. Understanding their unique offerings will help you engage more effectively during any discussions or interviews.
✨Tip Number 2
Highlight your experience working with children in your conversations. Since this role involves assisting young users, showcasing relevant examples of your past work can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your customer care skills in detail. Think of specific instances where you provided excellent service, as this will demonstrate your suitability for a role that prioritises customer interaction.
✨Tip Number 4
Reach out to Julia Robinson, the Principal Librarian, for an informal chat about the position. This not only shows your enthusiasm but also gives you valuable insights into what they are looking for in a candidate.
We think you need these skills to ace Library and Information Assistant (The Word, South Shields)
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and required skills for the Library and Information Assistant position. Tailor your application to highlight your relevant experience in customer service and library work.
Highlight Relevant Experience:Make sure to emphasise your library experience and any work you've done with children. Use specific examples to demonstrate your skills in providing information and assisting with ICT facilities.
Craft a Strong Cover Letter:Write a compelling cover letter that showcases your motivation for applying and your passion for working in a modern library environment. Mention how your skills align with the team's needs and your commitment to excellent customer care.
Proofread Your Application:Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at North East Ambition
✨Showcase Your Library Experience
Make sure to highlight your previous library experience during the interview. Discuss specific tasks you've handled, such as shelving, processing new materials, or assisting patrons with ICT facilities. This will demonstrate your familiarity with the role and its responsibilities.
✨Emphasise Customer Care Skills
Since excellent customer care is crucial for this position, prepare examples of how you've provided outstanding service in past roles. Think about situations where you resolved issues or went above and beyond to assist customers, especially in a library setting.
✨Prepare for Teamwork Questions
As the job requires working as part of a team, be ready to discuss your experiences collaborating with others. Share examples of successful teamwork, focusing on how you contributed to group goals and supported your colleagues.
✨Engage with the Interviewer
Don't hesitate to ask questions during the interview. Inquire about the library's initiatives, community engagement, or any upcoming projects. This shows your genuine interest in the role and helps you understand how you can contribute effectively.
