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- Tasks: Join us as a Level 3 Business Administrator Apprentice, handling calls and assisting service users.
- Company: TCES provides essential equipment for disabled individuals to live independently in Teesside.
- Benefits: Enjoy generous leave, flexible working, and an employee benefits portal with wellness support.
- Why this job: Gain valuable admin experience in a supportive environment while making a real difference in people's lives.
- Qualifications: Good IT skills and a pleasant manner are essential; relevant experience is a plus.
- Other info: This is a fixed-term role until August 2026, based in Middlesbrough.
We have an exciting role on offer within our Prevention and Partnerships as a Level 3 Business Administrator Apprentice at TCES.
About Us
Level 3 Business Administrator Apprentice at TCES We are looking to appoint an enthusiastic and self-motivated person with excellent interpersonal and IT skills and with an interest in gaining experience of working in a frontline admin office.
Please state in your application form any work experience that you have to demonstrate that you can meet the following requirements:
That you would be able to gain confidence in working in a call centre environment by being able to use a computer system whilst handling a telephone call.
That you have the ability to interact with customers and service users face to face and on the telephone with a pleasant manner.
Good ICT and keyboard skills.
Include all your relevant experience and maths and English qualifications. Also, any ICT qualifications (these are not essential).
Tees Community Equipment Service is a service that operates throughout the Teesside area and supplies equipment that can assist disabled people to live independently within their own homes and you must share our passion to ensuring we continue to deliver a high quality of service to our Service Users. You will be working in a small but at times, very busy call centre and will be required to develop a wide range of administrative knowledge, skills and behaviours including call handling and data entry at the same time.
The main duties include taking incoming calls, making outgoing calls and assisting Service Users, their families, Health and Social Care Professionals and your colleagues to ensure the prompt delivery of medical equipment into client’s homes.
Having good IT skills is essential and you will receive detailed training on how to use our bespoke IT system to arrange the deliveries and collections.
Due to the nature of the work a high level of confidentiality is required.
Please note, this is fixed term until 31.08.2026.
The post holder will be expected to be flexible and accommodating. The service operates between 9am and 5pm Monday to Friday and you will work from our offices at Unit 3 Raleigh Court Riverside Park Middlesbrough TS2 1RR.
If this is you, this may be the opportunity you are looking for!
In return we can offer
- Generous leave entitlement with an option to purchase up to 10 additional days annual leave per year.
- Excellent pension plus top-up options.
- Staff networks run by our staff for our staff.
- Flexible working (dependent on job role).
- Electric car lease scheme.
- Cycle to work scheme.
- Employee benefits portal including Wellbeing and Employee Assistance Programme.
- Staff lottery.
- Travel and car parking schemes.
- Ongoing training and development opportunities.
- Fantastic career progression opportunities and lots more!
If you have any questions, please contact either Dave Mallett or Lucy Wilson on 01642 224205.
We operative a Guaranteed Interview Scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.
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Level 3 Business Administrator Apprentice at TCES employer: North East Ambition
Contact Detail:
North East Ambition Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Level 3 Business Administrator Apprentice at TCES
✨Tip Number 1
Familiarise yourself with the call centre environment. Spend some time understanding how call centres operate, including common software used for call handling and data entry. This will help you feel more confident during the interview.
✨Tip Number 2
Practice your communication skills. Since the role involves interacting with customers and service users, consider role-playing scenarios with friends or family to improve your telephone etiquette and face-to-face interaction skills.
✨Tip Number 3
Research TCES and their services. Understanding the mission and values of Tees Community Equipment Service will allow you to align your answers with their goals during the interview, showing your genuine interest in the role.
✨Tip Number 4
Prepare questions to ask during the interview. This demonstrates your enthusiasm for the position and helps you gauge if the company culture aligns with your values. Think about what you want to know regarding training opportunities and team dynamics.
We think you need these skills to ace Level 3 Business Administrator Apprentice at TCES
Some tips for your application 🫡
Highlight Relevant Experience: In your application, make sure to clearly outline any previous work experience that demonstrates your ability to handle calls and interact with customers. Use specific examples to show how you've successfully managed similar tasks.
Showcase Your IT Skills: Since good ICT skills are essential for this role, mention any relevant qualifications or experiences you have with computer systems. If you've used specific software or tools in past roles, be sure to include those details.
Emphasise Interpersonal Skills: The job requires excellent interpersonal skills, so highlight instances where you've effectively communicated with customers or colleagues. This could be through face-to-face interactions or over the phone.
Express Your Passion for Service: Convey your enthusiasm for helping others and your commitment to delivering high-quality service. Mention any personal experiences or motivations that align with TCES's mission to assist disabled individuals in living independently.
How to prepare for a job interview at North East Ambition
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company during the interview. Highlight your passion for helping others, especially in a service-oriented environment like TCES.
✨Demonstrate Your IT Skills
Since good IT skills are essential for this position, be prepared to discuss your experience with computer systems and any relevant qualifications. You might even want to mention specific software you are familiar with.
✨Prepare for Call Handling Scenarios
Think about how you would handle different call scenarios, such as dealing with a frustrated customer or providing information to a service user. Practising these situations can help you feel more confident during the interview.
✨Highlight Relevant Experience
Be ready to talk about any previous work experience that relates to the role, especially in customer service or administrative positions. Use specific examples to illustrate your skills in communication and multitasking.
