At a Glance
- Tasks: Provide top-notch technical support and assist with IT infrastructure services.
- Company: Join North Tyneside Council's supportive IT Infrastructure Team.
- Benefits: Competitive salary, pension scheme, and professional growth opportunities.
- Other info: Dynamic team environment with opportunities for career advancement.
- Why this job: Make a real difference in residents' lives while developing your tech skills.
- Qualifications: Strong communication skills and proficiency in IT systems required.
The predicted salary is between 30000 - 40000 € per year.
Join our IT Infrastructure Team at North Tyneside Council! Are you passionate about technology and helping others? North Tyneside Council is looking for dedicated individuals to join our IT Infrastructure team. As a member of our team, you will play a crucial role in providing top‑notch technical support.
What We Offer
- Competitive salary and pension scheme
- Opportunities for professional growth and development
- A supportive and collaborative work environment
- The chance to make a real difference in the lives of our residents
Key Responsibilities
- Act as the first point of contact for incidents and service requests escalated from the Help Desk, assessing, prioritising and progressing tickets in line with agreed processes.
- Provide 2nd line infrastructure support for routine and well‑defined issues, escalating complex or high‑risk incidents to senior technicians or engineers.
- Assist with the day‑to‑day support and operation of infrastructure services, including Microsoft 365 and Azure.
- Collaborate with other departments to ensure seamless IT operations.
Requirements
- Strong communication and interpersonal skills.
- Proficiency in IT systems and software.
- Problem‑solving abilities and a proactive attitude.
- Previous experience in an IT support role.
If you are ready to take on a rewarding challenge and be part of a dynamic team, we want to hear from you!
Required reasonable adjustments: If you need a reasonable adjustment, please indicate this to the hiring manager on your application. Declaring a reasonable adjustment will not subject you to discrimination.
Infrastructure Technician employer: North East Ambition
North Tyneside Council is an excellent employer, offering a competitive salary and pension scheme alongside ample opportunities for professional growth within a supportive and collaborative work environment. As part of the IT Infrastructure Team, you will not only enhance your technical skills but also have the chance to make a meaningful impact on the lives of our residents in North Tyneside.
StudySmarter Expert Advice🤫
We think this is how you could land Infrastructure Technician
✨Tip Number 1
Network like a pro! Reach out to current employees at North Tyneside Council on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role in the IT Infrastructure Team.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Microsoft 365, Azure, and common IT support scenarios. We want to see your problem-solving abilities in action!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise when explaining your past experiences. Remember, you’ll be the first point of contact for incidents, so we need to see that you can communicate effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at North Tyneside Council.
We think you need these skills to ace Infrastructure Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience and skills that match the job description. We want to see how your background aligns with the role of an Infrastructure Technician, so don’t hold back!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for technology and helping others, and explain why you’re excited about joining our IT Infrastructure Team. Let us know what makes you a great fit!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous IT support roles. We love to see proactive attitudes and effective problem-solving abilities, so share those stories with us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at North East Ambition
✨Know Your Tech
Brush up on your knowledge of Microsoft 365 and Azure, as these are key components of the role. Be ready to discuss your experience with these platforms and any specific projects you've worked on.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about a time when you resolved a tricky problem or improved a process, and be ready to share that story.
✨Communication is Key
Since strong communication skills are essential, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical colleague, so keep it clear and concise.
✨Be Proactive
Demonstrate your proactive attitude by discussing how you stay updated with IT trends and technologies. Mention any relevant courses or certifications you've pursued to show your commitment to professional growth.
